Dibyendu Chatterjee

DELIVERY / PROGRAM MANAGEMENT     |     CUSTOMER SUCCESS SPECIALIST

Myself Dibyendu Chatterjee, carrying a track record of 22+ years in delivering successful solutions, is an expert in customer success.  Having extensive experience in delivering programs; ramping up projects within time, budget & quality parameters, as per project management & best practice guidelines.  I am PRINCE2 & Agile Scrum Master certified. 

The following roles demonstrate my 22-year-long career:

 ( 1 ) Program / Project Manager   
( 2 ) Delivery Head / Customer Success 
( 3 ) Supporting sales & Presales team

 The key role is to make sure: of on-time quality global delivery, revenue recognition, and customer success. Ability to bridge technology and business goals by providing cost-effective strategy & solutions and thereby ensuring customer satisfaction.             
Willingness to travel:             Yes
Visa status:                           Valid US B1/B2 visa
Thank you for your time and consideration.

• Directing IT Project Management activities including project initiation, scoping, solutioning, estimation, project planning, risk management, resource staffing / management, account mining, solutions delivery and benefits tracking 

• Mapping client's requirements and providing them best solutions involving evaluation and definition of scope of project and finalisation of project requirements 

• Framing architectural decisions, providing leadership, direction, strategy, and vision in the areas of technology and product development to facilitate and enable growth and business agility 

• Front leading various projects and ensuring delivery of projects within the time & cost parameters with a high standard of quality; defining & initiating a strategy service offering for partners 

• Extensive experience in delivering programs; ramping up projects within time, budget & quality parameters, as per project management & best practice guidelines

• Spearheading implementation of processes, managing change and supporting effective management of change, in close coordination with the project steering board 

• Interacting with client regularly on a day-to-day basis for all operational issues & performance management and conducting conference calls with the overseas client 

• Empowering team and encouraging out of box thinking, innovation and new ideas generation and subsequently providing resources and platform to people for implementation of new ideas & suggestions

Prince2 & Agile Scrum Master cetification