Dileep Kumar Sankar (Dk)

Highly motivated and detail-oriented Fresher with a strong aptitude for data processing and categorization. Eager to contribute to the development of robust Machine Learning and AI models by providing meticulously accurate and consistent data annotations. Proficient in rapidly mastering new annotation guidelines and committed to upholding the highest standards of data quality and integrity.

Based on the resume provided, here is a concise and impactful summary of your professional experience, tailored for a professional profile:

📄 Professional Experience Summary

A Skilled Customer Service Executive with experience in delivering commendable customer services, focusing on issue resolution and customer satisfaction1. I am seeking to apply my skills and expertise to a dynamic organization.
My professional experience at Innovative Incentives Rewards Private Limited as a Customer Support Executive from September 2024 to Present.
Customer Resolution & Retention: Delivering timely and effective resolutions to customer inquiries and complaints.
This included managing the redemption of accumulated loyalty points, which contributed to improved customer satisfaction and retention.
Compliance & Risk Mitigation: Verifying customer KYC documentation against compliance standards, approving accurate submissions, and rejecting discrepancies to mitigate risk.
High-Volume Management: Managing a high volume of daily calls and emails while consistently maintaining strong response times.
Operational Proficiency: Utilizing CRM software to document customer interactions, track case progress, and maintain accurate records.
Process Improvement: Conducting customer satisfaction surveys, analyzing feedback trends, and recommending actionable process improvements.
Collaboration: Partnering with cross-functional teams to resolve complex customer issues and escalating cases when appropriate.
My foundational skills include excellent communication and interpersonal abilities, strong leadership potential, and proficiency in thriving in a fast-paced environment11. I am also a recent graduate, holding a Bachelor of Engineering in Computer Science (2021-2024).