Dinesh kumar M

Experienced Production Support Engineer with 3.6 years of expertise in L1/L2 support for web-based applications. Proficient in Oracle SQL, Linux, and Shell Scripting, ensuring seamless system operations and troubleshooting. Provided 24x7 support for critical issues, ensuring high system uptime and reliability. Strong SQL skills, including: Joins (Inner, Outer, Self, Cross) Functions (Analytical, Group, Single Row, Multi Row) Subqueries and Set Operators for efficient report generation. Well-versed in DDL, DML, TCL concepts and database constraints. Hands-on experience with Unix commands (grep, sed, awk, find, chmod, sort, crontab, etc.). Developed basic Bash shell scripts to automate routine operational tasks. Extensive experience in Incident, Problem, and Change Management, handling incidents across P1–P4 priority levels following ITIL best practices. Proficient in industry-standard tools : Like Autosys for job scheduling, ITRS Geneos for real-time monitoring and analysis & Putty for secure remote server administration and reduced incident resolution time.

Handled L1 and L2 support tasks, ensuring smooth operations while adhering to ITIL processes. Resolved P3 and P4 incidents by referring to Standard Operating Procedures (SOPs) or analyzing log files for issue identification. Managed and resolved P1 and P2 incidents, collaborating with cross-functional teams to ensure timely resolution. Discussing and reviewing changes during weekdays. Executed deployments using Jenkins, triggering build pipelines to deploy code in the Production environment. Conducted Disaster Recovery (DR) activities, ensuring business continuity and minimal downtime. Monitored error logs using Splunk, identifying and analyzing exceptions for quicker issue resolution and I have expertise in Root Cause Analysis & Performance Monitoring to optimizing system performance. Utilized ServiceNow for incident tracking, change management, and maintaining a comprehensive knowledge base. Monitored system health and performance using ITRS Geneos, and Automation Scripting, and Log Analysis, ensuring proactive issue resolution. Transferred files between Windows and Linux using WinSCP (SCP & SFTP commands) for secure file transfers. Accessed Linux servers via Putty for log analysis and server performance monitoring. Used SQL Developer to access databases, generate reports based on user requests, and analyze DB blockages for performance optimization.

Master of Engineering (M.E) (2018-2020) - ACGCET Affiliated to Anna University, Karaikudi