Faizan Sable

My Self Mohammed faizan Sable i am an IT support Engineer with 8.2 years of experience.

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.
• Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
• Troubleshoots Microsoft and Macintosh OS issues and Microsoft Office 2007,2010,2013 and 2016. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
• Performs other duties and assignments as required.
• FortiGate (60E) firewall administration.
• Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation. Implementing security policies using Firewall. VPN configuration working on IPsec Tunnel for data security purpose. Hands on knowledge on Fortinet Products.

I have done IT Diploma and B.com graduation.