Fousia MA

Detail-oriented and proactive Citrix/AVD Administrator with nearly 3 years of experience in managing and supporting Citrix Virtual Apps and Desktops and Azure Virtual Desktop (AVD) environments. Skilled in optimizing virtual infrastructures, troubleshooting user issues, and ensuring high availability . Adept at automating tasks using PowerShell and collaborating with cross-functional IT teams to deliver seamless VDI solutions.

Having nearly3 years of significant experience in IT and extensive hands-on experience in Virtualization technologies

like Citrix, VMware and Azure Virtual Desktop.

Experienced in Citrix Virtual Apps and Desktops 2203 LTSR (formerly XenApp & XenDesktop), Citrix Hypervisor 8.x

(formerly XenServer), and Citrix Provisioning 2203.

Good understanding of Citrix provisioning services (PVS) 7.33.50

Understanding of vDisk sealing and association of vDisk to device collections.

Integration of 2 factor authentication for Citrix environment.

Coordinated, implemented, and communicated system change requirements.

Management of VMware vSphere infrastructure (8.0) for my assigned applications.

Strong Understanding of windows Desktop OS platform

24X7 on-call, disaster recovery testing, extensive involvement with and training of off- shore technicians.

Managed several delivery groups of persistent and Non-persistent Vms using studio.

Support user applications being accessed through Citrix servers, including installed applications, web-based

applications, and thin client applications.

Hands-on experience with Citrix NetScaler technology (VPX), Citrix Web Interface and Citrix Storefront.

Provided BAU L1/L2 Support in rotational/fixed shift model and have good communication skills.

Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handle multiple tasks and

react quickly to problems and issues.

Work with end users to troubleshoot app issues. Excellent customer service skills.

Good experience in resolving profile, access, and communication issues on Citrix.

Responsible for providing resolutions to Priority 1 and Priority 2 incidents.

Coordinated with the various applications teams and deployment of new environment, installation, configuration, and

maintenance.

Managed user profiles using Citrix UPM and knowledgeable in FSLogix profile container setup and reset.

Supported monthly Windows security patching on Citrix production and disaster recovery servers.

Monitored user experience, Single Sign-On (SSO), performance troubleshooting, and endpoint management (Citrix

Workspace App, mobile devices, PCs).

Hands-on experience with monitoring tools such as Citrix Director, Dynatrace, and Nexthink.

Skilled in working with Delivery Controller, Citrix Studio, Provisioning Services, StoreFront, NetScaler, and vCenter.

Hands-on experience in using active directory users and management tools.

Hands-on experience using CyberArk for secure servers and website access.

Consistently met KPIs related to infrastructure, user experience, applications, storage, servers, and network

components for VDI, escalating issues when necessary.

Utilized ServiceNow ticketing system to resolve escalated issues effectively.

Contributed to the knowledge base for troubleshooting and maintaining the Citrix environment.

Participated in 24x7 on-call escalation support as per team schedule.

Responsible for analysis, administration, and support of virtual and physical desktops.

Good experience on Incident, Problem, Changes.

Execute daily support functions and processes along with predetermined tasks and activities,

Citrix Infrastructure health checks in Citrix Director (Users connection failures, unregistered servers and Critical

server’s online status).

Generating reports and share among team via mail

Hosting the weekly calls with clients. Handling the Aging incidents calls.

AVD Administrator:

Having experience on Azure Virtual Desktop issues and worked on Nerdio Manager.

Managed several Azure Virtual Desktop (AVD) workspaces and host pools.

Monitored user experience, troubleshoot login and performance issues, and managed endpoints including Remote

Desktop application, Windows apps, and Microsoft authentication.

Expertise at Troubleshooting on AVD infrastructure and Corrupted AVD Machines.

Building new AVD Machines in Host Pools.

Good Knowledge on resource upgrade in AVD like CPU, Disk and RAM.

Involved in Nerdio Version Upgrade Change.

Exporting the Custom reports and logs from Nerdio.

Taking ownership of technical issues as well as escalated and high priority case via Teams.

Supported End users on various issues through Service now Tickets.

Monitoring and analysis of the Azure VM's & resource utilization by Azure Monitor/recommendation for scale down/up

to reduce the resource cost

Creating Snapshots Images for OS and data disk and Creating Images for IaaS workloads for frequent deployments.

Provided support during AVD Hyper Care calls for users migrating from VDI to AVD.

I am an M.Sc postgraduat.

Completed my studies in 2022