Ganapathy Jagan

I am an IT Helpdesk L1 professional with 1.2 years of experience working at KGIS. I have hands-on experience using ServiceNow tools for incident management, with 1 year of practical exposure. My role involves providing both voice and non-voice support—including call landline, email, and chat—effectively troubleshooting hardware, software, and network issues. I am skilled in managing Service Level Agreements (SLA) and Turnaround Time (TAT) to ensure timely resolution of incidents. My dedication to delivering superior technical support and resolving issues efficiently has contributed to smooth IT operations.

I am an IT Helpdesk L1 professional with 1.2 years of experience working at KGIS. I have hands-on experience using ServiceNow tools for incident management, with 1 year of practical exposure. My role involves providing both voice and non-voice support—including call landline, email, and chat—effectively troubleshooting hardware, software, and network issues. I am skilled in managing Service Level Agreements (SLA) and Turnaround Time (TAT) to ensure timely resolution of incidents. My dedication to delivering superior technical support and resolving issues efficiently has contributed to smooth IT operations.

I completed my Bachelor of Business Administration (BBA) from 2021 to 2024 at Sri Ramakrishna College of Arts and Science, graduating with a CGPA of 7.3 in the 1st class category. My degree provided me with a solid foundation in business management principles, including finance, marketing, human resources, and operations. This education has equipped me with critical thinking, leadership, and communication skills essent