Ganaraj K

Highly skilled IT professional with 10 years of industry experience, including 3 years of successful project management. Detail-oriented and organized, I excel in planning and coordinating projects, delivering superior outcomes through effective collaboration with cross-functional teams and stakeholders. Adept at budget control, resource management, and ensuring top-notch quality assurance. Seeking an exciting opportunity to leverage my expertise and drive impactful results for a dynamic organization.

Experienced Project Coordinator with a strong background in IT Infrastructure & Operations, skilled in leading and executing projects, team coordination, budget management, and stakeholder engagement. Adept at configuring and troubleshooting communication systems, call center platforms, and conducting API testing. Proven ability to manage project budgets, track expenses, and optimize resource allocation. Proficient in generating detailed reports, delivering successful projects, and achieving cost reductions. Recognized for exceptional leadership, problem-solving, and technical expertise.

Notable Achievements:

• Led the successful implementation of key projects, contributing to a 40% increase in sales conversion and a 30% decrease in campaign usage.
• Oversaw the delivery of AWS Call Analytics module with integrated Ameyo, achieving a 30% increase in audit analysis.
• Successfully deployed Ameyo and LSQ APIs, resulting in a remarkable 30% reduction in communication expenses.
• Delivered the fundamental principle PMP project on time and within budget, meeting all client requirements.
• Improved call center operations, leading to a 15% reduction in average call handling time and increased customer satisfaction.

Software Tools Proficiency:

• Communication Systems: VoIP, unified communication platforms configuration and troubleshooting.
• Call Centre Platforms: Knowlarity, Ameyo – call routing, IVR, call handling configuration.
• API Testing Tools: Proficient in API testing using Postman for functionality, reliability, and performance assessment.
• Reporting and Analytics Tools: Experienced in utilizing reporting and analytics tools for process enhancement.

Completed Bachelor of Computer Science and Engineering with top-tier performance (A Grade) from Mangalam School of Management & Technology, New Delhi, India, in March 2012.