Ganesh Bhangale

It very dynamic and requires a mix of technical expertise, problem-solving skills, and the ability to stay on top of emerging technologies

System Administrator | Aerocraft Engineering Pvt Ltd.
Ahmedabad -- 01 Nov 2023 – Present
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Manage and maintain Windows Server
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Administer Active Directory, including user management, group policy creation, and access control.
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Oversee network infrastructure, ensuring reliable VPN connections, firewall configurations, and switch management.
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Conduct regular system audits to ensure security patches and updates are applied, improving compliance.
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Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
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Is responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls.
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Prior experience working with VMWARE, Server 2012 R2, 2016 , 2019 and Windows 7 & 10, 11
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Network security and connectivity for users, this would include an understanding of DHCP, DNS, and security permission assignments.
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Unlock users, create users, and manage domain permissions, active directory (GPO) policies creation, and Google Apps email accounts management for clients.
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Microsoft Office 365 Troubleshooting technical issues such as email delivery failures or authentication problems
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Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails.
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Providing support for mobile devices that use Office 365, including Android phones and iPhones.
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Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
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CCTV Cameras, DVR, NVR Configuration and Troubleshooting.
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Responding in a timely manner to resolve issues and requests.
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IP Phone Configuration Cisco/Granddame
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Manage Veritas Backup.
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Setting up accounts for new users.
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Repairing and replacing equipment as necessary.
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Testing new technology.
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Creation and maintenance of IT-related documentation for all systems.
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Periodic updates of windows and network security updates, Anti-virus updates etc.
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Started own Business Gajanan Construction (Mfg. Machine)
January 2016 to November 2021
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Technical Support Engineer | PANACEAHUB
Ahmedabad -- 25 January 2022 to 15 October 2023
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I regularly attend client meetings to assess, troubleshoot, and resolve hardware issues, ensuring smooth system operations and minimizing downtime
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Experience with ConnectWise Automate monitoring tool is advantageous
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I actively update, maintain, and monitor various aspects of computer networks, ensuring continuous performance, stability, and security
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I install and configure computer systems and applications for the company, ensuring smooth integration and functionality across all departments
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I handle customer inquiries and assist with troubleshooting and resolving challenges, delivering effective solutions and enhancing customer experience
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Complete detailed reports documenting requests for technical assistance, including steps taken to resolve issues, and specifying dates and individuals involved
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Assist management in developing training materials on computer troubleshooting and usage to enhance staff knowledge and efficiency
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Serve as the primary point of contact for all computer and system-related concerns from clients and employees, providing prompt and effective support
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Organize and file documentation related to warranties and instructional guides for computer hardware to ensure easy retrieval and accurate record-keeping
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Technical Trainer | Aptech Computer
Ahmedabad October 2013 to October 2015
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Devise technical training programs according to organizational requirements
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Produce training schedules and classroom agenda
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Determine course content according to objectives
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Prepare training material (presentations, worksheets etc.)
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Execute training sessions, webinars, workshops etc. in groups or individually
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Arrange for and conduct on-site training when needed
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Keep and report data on completed courses, absences, issues etc.
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Observe and evaluate results of training programs
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Determine overall effectiveness of programs and make improvements
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Technical Trainer | IIHT (Prakshal Infotech)
Ahmedabad Jun 2011 to October 2013

Bachelor of Computer Applications (BCA) 2010