Gaurav Alaiya

Imagine a tech wizard who can speak fluent human. That's me! I'm Gaurav, a tech support and customer success specialist who can troubleshoot your software woes and make you laugh at the same time. I have a knack for transforming tech jargon into understandable solutions, ensuring even the least tech-savvy folks feel empowered.

Think of me as a translator between the digital world and reality. I've honed my skills across various industries, from helping merchants navigate e-commerce hiccups to troubleshooting Amazon's latest gadgets. My superpower? I blend analytical thinking with a touch of mathematical magic to quickly grasp complex issues, leaving no customer behind.

But I'm not just a tech whiz. I'm also a compassionate communicator who believes in building genuine connections. I'm the guy who patiently listens to your concerns, cracks a joke to lighten the mood, and then dives into action to solve your problems.

Outside the tech realm, I'm a proud volunteer at Youngistaan NGO, where I help create a brighter future for children with special needs. I believe in using my skills to make a positive impact, both in my professional life and in my community.

So, if you're looking for a tech support specialist who's as friendly as he is knowledgeable, look no further! I'm always up for a challenge and eager to help you navigate the ever-evolving world of technology

Amazon Development Centre (India) Pvt. Ltd. (Oct 2023 – Present): Remote Technical Support for Amazon's digital devices and Alexa. Resolved complex technical issues, identified pain points and provided feedback for product improvement.

Kris IT Consultants Ltd. (Oct 2019 – Sep 2023): Remote Technical Support Specialist for SaaS products. Provided prompt technical support, exceeding SLAs, prioritized urgent issues, maintained documentation, and collaborated with internal teams.

Stepping Stone Commercial Brokers LLC (Jul 2016 – Jul 2019): Customer Success and Sales Manager for a SaaS product. Onboarded and trained merchants, provided ongoing support, and troubleshot technical issues.

Robert Dyas Holdings Pvt. Ltd. (Jun 2010 – Oct 2015): Sales Advisor. Delivered exceptional customer service, demonstrating product knowledge and problem-solving skills.

• Master's of Science in Business Information Systems Management, Middlesex University, London, UK (Feb 2011).
• Bachelor's of Engineering in Electronics & Communication, Sardar Patel University, Gujarat, India (Jul 2009).