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GAURAV HANDA

GAURAV HANDA

Customer Relationship Manager

Customer Service / Support

Noida, Gautam Buddha Nagar

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About GAURAV HANDA:

  • Experienced in Customer Relationship Management with a demonstrated history of working in the real estate industry. 
  • Skilled in Customer Relationship Management (CRM), Collections, Training, Sales admin, Vendor Management.
  • Instrumental in identifying new avenues to enhance cash flows for the company, planning and strategies development.

Experience

  • Involve into successful implementation of ERP system (SAP) and Salesforce.
  • Taking care of Sector 150 site – Godrej Nest, Nurture & Godrej Palm Retreat post sales backend work i.e. allotments, agreements, stage-wise/timely payment demand generation, receipts, transfers, possession etc.
  • Ensure timely information flow to customer’s project specific to ensure cash inflow as per the payment schedule.
  • Responsible for all documentation, support and feedback information post sales from booking till the possession of property.
  • Taking care of banking approvals, coordination with various departments for approval docs.
  • Outstanding Levels maintained at less than 10% of Total billing.
  • SPOC for the training for SOP’s and System (Salesforce) for new joinees.
  • Reporting to CRM Heads and Project Director on project performance

Education

  • MBA from Guru Jambeshwar University in 2005

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