Gaurav Vanarase

A position with an Organization where I can use my strong Interpersonal Skills and Goal Oriented Personality toContribute to Its Growth and Success.

Worked as an SR .Executive-Health claims at Future Generali India Insurance, Pune (21st April 2017 to 14th Dec
2022.)
Responsibilities:
• Using good judgement and initiative, developing resolutions to complaints by telephone, mail and chat.
• Following correct escalation procedures to Line Management and/or Customer Relations.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, complaints, and actions taken.
• Communicate and co-ordinate with internal department.
• Claim Processing.
• Claim Registration.
• Responsible for responding emails received from branches, retail / group policy holders, internal
team for enquiries related to policy benefits, claim process, payment, settlement, buffer utilization etc .

B.com form Savitri Bai Phule Pune University. ( SPPU)