Gautham Sairam

Experienced Product Owner collaborating with Development teams, Stakeholders, Clients/Customers along with implementation teams to co-ordinate customers’ requirements, enhancements and customizations of the Product offerings along with its feasibilities in the business realm from customer onboarding to Go-Live implementation.  Certified Business Analyst cum Product/Systems Support Engineer with 9+ years of experience under Technical Support along with Change, Problem and Incident Managements that acts under ITIL framework for creating and managing Problem tickets and tasks and work iteratively with multiple technical teams along with their feedbacks to gather the technical steps/specifications/changes and configurations taken during resolving an issue in order to deduce the root cause of the issue including the corrective and preventive actions to be taken to mitigate/minimize the chances of reoccurrence of such issue in future.   Acted under multiple roles as ITSM, Product Owner, Application Support, Service Reliability, Quality and training along with server performance metrics reporting and employee management.  Acted as the first point of contact for technical troubleshooting, coordinating, organizing and engaging our technical teams in order to work on Server-based issues/ Application outages hosted on the servers for multiple SaaS Products having Production, Development, Test and Sandbox Environments for multiple clients in the organizations like CA (Computer Associates), Zenoti, NTT MSD, Visualfabriq, HCL etc. The jobs also included Triaging, server monitoring, Global Access Management, Remote Desktop Troubleshooting, guiding end users in resolving network based issues, technical documentation along with Knowledge base Management.  Well trained in ITIL and DevOps which includes a skill set of Shell Scripting, CHEF, Apache, Jenkins, and Cloud based technologies. Also worked as a Network Security engineer (SIEM) monitoring end users’ device security alerts to investigate, mitigate and prevent the devices/business information being compromised. Good understanding of Network topologies like TCP/IP, SMTP, FTP, SFTP etc.

I have worked across multiple profiles at multiple MNCs like HCL, CA, NTT, Zenoti etc. and had exposure to different dimensions/fields. Incident, Problem and Change Managements being the common in all the places I worked at, some of the others included, Technical support for Applications/Products, Business Analyst, Cloud Infrastructure Escalations Management, Networking etc.

I am a certified Business Analyst from one of the world renowned Institute, ISB. ITIL Foundation specialist. A B.tech graduate in Information Technology from JNTU-H Univeristy from the institute REC