Gokulkrishnan A

Enthusiastic professional with experience in technical support, Fault finding & Troubleshooting inspires me to learn seeking to transition into software testing. Eager to apply problem-solving skills and knowledge of software issues to ensure product quality, while growing expertise in testing methodologies and tools.

• Competent professional with 3 years’ experience in System Support Engineer (L1 & L2), looking for an opportunity to further enhance my skillset in administering and maintaining systems. 
• Dynamic IT professional with a solid background in Desktop Support. 
• Expertise in troubleshooting hardware and software issues, providing technical support, and ensuring seamless IT operations.
• Proficient in system analysis, issue resolution, and customer communication, with a strong focus on delivering timely and efficient solutions to enhance user satisfaction
• Knowledge of all concepts of Manual testing and different types of testing methods followed in industry such as SDLC, STLC, Smoke testing, Functional testing, Integration testing and Regression testing. 
• Gaining hands-on experience with tools like Selenium, BDD cucumber.
• Learning best practice in automation, monitoring, and security for scalable and reliable software delivery. 

   2016 / 2019 - Bachelor of Computer Science at Kongu College of Arts and Science (Autonomous). 

   2021 / 2023 – Master of Computer Application at Bharathiyar University.