Gopi Krishna Dontha

Results-driven process improvement and quality leader with 13+ of experience in driving continuous improvement projects, and business process transformation, gap analysis, projects identification, benefits measure, building continuous improvement culture, implementing end-to-end process improvement projects, process design, analytical skills, project management skills, business analyst skills, root cause analysis (RCA), CAPA, TPM, TQM, defect analysis, impact analysis, quality assurance, agile, design thinking, PDCA, PDSA, FMEA, Quality Assurance/Quality improvement, ISO 9001:2015 QMS, conducting internal & external audits and transformative initiatives. Adapt at fostering a culture of innovation, excellence, and customer-centricity across multiple locations. Proven track record of exceeding SLAs, reducing errors, and enhancing customer satisfaction. Skilled in six sigma methodologies, design thinking and statistical process control (SPC) principles.

Lead cross-functional teams in implementing continuous improvement, COPC/ISO readiness, and voice of the customer (VOC) initiatives, resulting in enhanced operational efficiency and higher customer satisfaction scores.

Successfully drove more than 200 continuous improvement projects, delivering significant quality net savings while ensuring adherence to defined SLAs and risk compliance. More than 8000 hrs of training have been delivered on process improvement tools and have trained 2000+ participants form different domains. Established the continuous improvement agendas across verticals in the organizations, guiding and supporting local leadership teams. Tailor client’s CI deployment approach to achieve team targets, including benchmarking, framing improvement programs, coaching leaders, CI champions, and project managers.

Built and developed CI capabilities in the organizations by establishing a network of CI practitioners across domains and verticals in the organizations. Delivered CI trainings, emphasize sustainable capability through coaching and learning-by- doing, oversee CI Practitioners projects, facilitate cross-functional teamwork, and addressed specific problems/skills gaps.

Established and maintained a culture of idea generation and Kaizen projects, leading to continuous error reduction and improved customer retention. Conceptualized and executed initiatives to capture voice of the customer (VOC), customer satisfaction (CSAT), and net promoter score (NPS) feedback, driving actionable improvements and maintaining/improving customer experience metrics.

I have expertise in lean six sigma Implementation, business transformation, lean, BPM, Kaizen, VSM, 5S, PDCA, FMEA, process re-engineering & simulation. Have experience in tools like jira, confluence, minitab, MS Visio, MS project, minitab companion, power BI and atlassian.