Harshad Saralaya

My objective is to obtain a position in a professional environment where my skills are valued and can benefit the organization

LEAD ANALYST WITH 10+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE UNDER THE COMMERCIAL SEGMENT OF PROPERTY & CASUALTY INSURANCE

LEAD ANALYST & BUSINESS PROCESS LEAD                                                                      03/2022 to Current

TATA CONSULTANCY SERVICES

·    Work closely with stakeholders, including customers, business teams, and IT departments, to analyze and document business processes and requirements

·    This role will focus on identifying solutions that meet business needs and improving process efficiencies, ensuring alignment with organizational objectives

·    I'm responsible to handle a team of 5 associates which is handling the back-office operations for the biggest general insurance company in Norway

·    The team plays a major role in assisting the onshore team with motor insurance by providing warranty to newly purchased and resale cars it also serves a vital role in performing other important tasks like providing access to company's self-service portal, providing evidence of insurances to third parties and terminating insurances policies

SENIOR ADVISOR                                                                                                                 02/2015 to 03/2022

WILLIS TOWERS WATSON

·    I was retraining for level 1 troubleshooting and updating the internal and external customers if there was a technical problem with their renewal policies, accounting, and claim enquiries I also had the opportunity to work with numerous managed service partners and conducted communication / process trainings for new hires

·    Was able to work with the biggest companies in the world and manage their insurance polices

JUNIOR LOAN OFFICER                                                                                                        09/2013 to 10/2014

HDFC SALES PVT LTD

·    I was responsible to generate revenue through new client acquisition and business development

·    Was one of the top performers of my department for bringing in high ticket sizes as well as providing valued customers for the company

Certifications

·    Lean Six Sigma Black Belt Certified from Henry Harvin

·    CISR – Certified Insurance Service Representative

·    Pursuing CPCU – Chartered Property and Casualty Underwriter

Education

Bachelor of Management Studies                                                                                                             03/2013

Mumbai University

Higher Secondary Certificate                                                                                                                    03/2010

S.I.E.S College (Nerul)

Secondary School Certificate                                                                                                                   03/2008

Father Agnels School