HEMA Sharma

Experienced trainer with 12.5 years of expertise, including 6+ years in soft skills, F&A (AR) domain, and process trainings. Skilled in TNIs, KPI - aligned training program design, and end-to end execution - from pre-process to accreditation - for measurable business impact.

Training & Development Specialist | Learning Strategist | Soft Skills Facilitator
12+ years of experience | 6+ years in L&D | Certified Trainer

Professional Summary

A seasoned L&D professional with over 6 years of experience in designing, delivering, and managing end-to-end training programs across geographies. Proven track record of building impactful learning interventions aligned with business goals, using frameworks like ADDIE and Kirkpatrick. Skilled in stakeholder collaboration, content development, onboarding, soft skills facilitation, and audit-ready documentation. Known for using storytelling to enhance learner engagement and retention.

Key Highlights

Role: Deputy Manager – Training & Development, WNS (2019–Present)

Scope: Trained 500+ employees across India, Romania, Sri Lanka, and the Philippines

Programs: Pre-process, process, soft skills (Email Etiquette, Communication, Stakeholder Mgmt.), leadership

Methodologies: Adult Learning Principles, ADDIE, Kirkpatrick, Train-the-Trainer, Storytelling

Tools & Compliance: SOP governance, audit readiness (ISO, BPA, OPEX), WCT Certified

Impact: Achieved 60% error reduction through targeted training interventions

Skills

Training Delivery (Virtual & In-Person)

Soft Skills Facilitation

Stakeholder & Client Management

Content Creation

MS Office | SAP | Audit Documentation

Master of Business Economics (MBE) – 2011

Bachelor of Commerce (B.Com) – 2008

WNS Certified Trainer (WCT) – Demonstrates advanced proficiency in corporate training, and  facilitation