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About Hemant Saraswat:
With over seven years of comprehensive expertise in Salesforce CRM, encompassing business consulting and solution design, I bring a wealth of experience to the table. My background includes proficiently implementing Sales Cloud, Service Cloud, and Experience Cloud solutions, demonstrating a track record of successful project delivery and client satisfaction.
Experience
Lead and oversee Salesforce implementation projects (Sales Cloud, Service Cloud, Experience Cloud, and development of App Exchange Application), collaborating with cross-functional teams or Key Stakeholders to gather requirements, design solutions, and execute system enhancements.
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Analyse business processes, identify areas for improvement, and translate business needs into Salesforce solutions.
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Managed full project life cycle, from initial concept to deployment, ensuring alignment with stakeholder expectations and project timelines.
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Prepared Project Plan, Resource Plan, and Kick-off Deck, ensuring clear communication and alignment of project objectives with stakeholders.
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Prepared high level solution design and ensure the solution best fit with optimization of resources and Reviewing with Technical Lead.
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Implemented and customized Salesforce solutions to enhance customer relationship management for insurance clients, leading to improved customer engagement.
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Prepared Mock-up screens using Figma.
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Responsible for End-to-end project management including Project initiation, Planning, Execution, Monitoring and Controlling till closer to the project.
Education
B.Tech: Information Technology
Inderprastha Engineering College, Ghaziabad
INDIA
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