Hemant Sharma

I have 11+ years experience on voice network profile. Professional Voice Network Engineer with a proven background of industry design and vendor experience. Adept at Voice network design architecture and implementation.

CAREER

I have 10+ years’ experience on voice network profile. Professional Voice Network Engineer with a proven background of industry design and vendor experience. Adept at Voice network design architecture and implementation.

EMPLOYMENT HISTORY

Allience Technologies (05/2016 – PRESENT)                                                      

Location: - Jaipur (Rajasthan), India

Job Title: - Senior Voice Engineer

Company Profile: The Company started the journey in the year 1999 with the sole objective of becoming the best IT solutions service provider of the region. In the past eighteen years, the company has emerged to be a pioneer in the field of Network Integration, Voice over IP, IT Outsourcing, IT Consultancy Services, Software Services, Project Implementation, Wireless Services, Bandwidth, Lease line and LAN/WAN services.

Responsibilities: 

• Performing operations troubleshooting and support of network voice and data
• Devices and circuits.
• Provides day-to-day support, proactive maintenance, and performs independent
• Complex system troubleshooting.
• Practices telephony asset management, including management of component
• Inventory and related documentation and technical specifications information.
• Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support the implementation of collaboration solutions.
• Perform analysis and diagnosis of complex voice and data network issues.
• Provides knowledge transfer to Level 2 Engineers on new implementations.
• Work and collaborate with project and operational teams, and 3rd party vendors.
• Project team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments

OyeTel Telecommunications Pvt Ltd (07/2013 - 04/2016)

Location: - New Delhi, India

Job Title: - Asst. Manager Technical 

Company Profile: OyeTel is an initiative of young and dynamic entrepreneur Mr. Parikshit Gauri, a business graduate from UK.  In a short span OyeTel LTD has become a global wireless voice/Data service provider. Having presence in all major parts of Globe like UAE, India, Europe & USA etc. OyeTel enterprise services offerings include Global SIM cards, DATA connectivity on go and calling cards. The focus of the company is to provide connectivity across the globe at honest price and world class service. The Company is challenging the way people communicate with each other and continues to nurture both its existing customers and its developing markets by the introduction of new and innovative products/services.

Responsibilities:

• Worked with Sales and Support to provide post-sale deployment and installation for Telecommunications services.
• Provided Installation guidance and training for customer-based products that Required additional steps to be taken by the purchaser.
• Advised management of improvements arising from customer feedback during post Sale installation and user-interaction experiences.
• Responsible for providing technical service and support for customer and installers.
• Managing and handling Cloud servers.
• Managing windows 2003, 2008, 2012 AD & Exchange Servers.

Avyukta Intellicall Consulting Pvt. Ltd. (01/2011 – 07/2013)

Location: - Jaipur, Rajasthan, India

Job Title: - Senior Technical Support Engineer

Company Profile:

Avyukta Intellicall is a 13-year-old organization in the core IT and ITES services, which include Turnkey Call Center technology products, BPO Solutions with over 250 Call Center Sales and Setups, till date in more than 4 countries across the planet. Company provides TURNKEY CALL CENTER SOLUTIONS with products ranging from Soft dialers to Hardware based Predictive dialers from VoIP gateways to Servers and Click to Call Solutions. Company offers EMI, Rent and Purchase Models and is also into Bandwidth, TDM, PRI, IPLC and MVOIP Solutions.

Responsibilities:

• Predictive Dialer (VICI-Dial, GO-Autodial, Free-PBX) Installation & Configuration
• Monitoring traffic on hosted servers
• Dialer training
• Providing chat/remote support to client (Skype/G-talk)
• Inbound/Outbound setup configuration
• VOIP account configuration include IP based & user based
• Recording management
• Asterisk log monitoring
• SIP configuration
• IVR server configuration
• Dialer customization
• Dial plan carrier configuration
• SIP based calling with custom prefix

Click2Dialer Ltd. (06/2009 – 12/2010)

Location: - Jaipur (Rajasthan)

Job Title: - Voice Technical Lead

Company Profile:

Click2Dialer is led by a team of Professionals with several years of exposure to Technology With its core strength in developing and providing High Technology/Telecommunication Products and solutions that help companies to handle their customer Interactions in a Personalized and effective manner across multiple communication media via. Telephone, Email, SMS, Internet etc.

Responsibilities:

• Click2Dialer Predictive Dialer Installation & Configuration
• Monitoring traffic on Virtual Servers/Dialer and VOS3000 Switch
• Providing chat/remote support/voice support to client (Skype/Phone)
• Inbound/Outbound Setup configuration
• VOIP account configuration include IP based & user based
• Handling VOS3000 switch/installation/configuration/support

Go4Customer as part of Cyber Futuristics (I) Pvt. Ltd. (03/2008 - 06/2009)

    Location: - Jaipur, Rajasthan

    Job Title: - Network Executive

   Responsibilities:

• Managing entire network & hardware infrastructure of the Organization, Maintaining LAN & WAN, installation of LAN set-up, maintaining.
• Installation and configuration of VoIP equipment like Cisco ATA 186.
• Network Operation Centre support for remote and client end to give 1st and 2nd line Support.
• Configuring various systems and OS and assisted with full software support
• Assembling of new systems, repair, diagnose and refurbish computers and laptops.
• Tasks also included repairing and troubleshooting any kind of hardware or software Problems including shouldering and refurbishing of desktops, laptops, modem and  Other used equipment's.
• Preparing MIS for all troubleshooting with client and remote end system with router At the end of the day.

PROFESSIONAL QUALIFICATIONS:

Raj Networking Institute

• CCNA (Cisco Certified Network Associates-Theoretical and Practical Study Only) in 2007
• MCS/MCSA (Microsoft Certified System Administrator) ID (5792528) in 2006
• RHCE (Red Hat Enterprise Linux 4.0 – Theoretical and Practical Study Only) in 2006

ACADEMIC QUALIFICATIONS:

• B.A Graduate: University of Rajasthan in 2005
• Senior Higher Secondary: Rajasthan Board of Secondary Education, Rajasthan in 2002
• Secondary: Rajasthan Board of Secondary Education, Ajmer, Rajasthan in 2000

HOBBIES

• Listening to music, watching movies, watching & playing cricket, computer games,

Experimenting with different software, and meet new people and make them Friend.

 WEAKNESS:

• Workaholic

I hereby declare that the information furnished above is true to the best of my knowledge.

PROFESSIONAL QUALIFICATIONS:
Raj Networking Institute
* CCNA (Cisco Certified Network Associates- Theoretical and Practical Study Only) in 2007
* MCS/MCSA (Microsoft Certified System Administrator) ID (5792528) in 2006
* RHCE (Red Hat Enterprise Linux 4.0 – Theoretical and Practical Study Only) in 2006
 

ACADEMIC QUALIFICATIONS:
* B.A Graduate: University of Rajasthan in 2005
* Senior Higher Secondary: Rajasthan Board of Secondary Education, Rajasthan in 2002
* Secondary: Rajasthan Board of Secondary Education, Ajmer, Rajasthan in 2000