Hiba Ahmed

A dedicated network engineer with over 2 years of experience in network security management and infrastructure systems. Skilled in auditing and improving network implementations, designing custom monitoring solutions, and resolving incidents and service requests. Proficient in Cisco DNA Center, SDA, and Data Center design practices.

"I audited existing Solar Winds implementation and designed custom property solutions to enhance monitoring, alerting, and reporting. I diagnose, troubleshoot, and resolve incidents and service requests, ensuring minimal downtime and maximum user satisfaction. I streamline troubleshooting and monitoring LAN/WAN activities, improving network uptime and performance. I troubleshoot and support Cisco DNA Center operations and conduct Vulnerability Assessment scans to mitigate vulnerabilities. I utilize and administer basic security tools to safeguard organizational assets and play a key role in incident response activities. I collaborate with IT and other departments to integrate security measures and provide guidance on security best practices. I assist in conducting regular security audits and develop and enforce security policies and procedures. I have a basic understanding of Cisco Umbrella, Cisco FMC, and Cisco SD-Wan and collaborate with Cisco TAC to resolve incidents. I conduct basic changes in CISCO ISE and perform configuration troubleshooting of WLC. I manage firewall deployment and rule implementation using Checkpoint, ensuring network security and compliance. I leverage my knowledge of TCP/IP to support network infrastructure and resolve connectivity issues. I utilize TopDesk for efficient ticket management and apply the ITIL framework to close incident records within defined timelines.

I graduated with High Honours, earning a Bachelor of Technology degree in Computer Science and Engineering from Dr. A.P.J. Abdul Kalam Technical University in Uttar Pradesh, completing my studies from August 2017 to December 2021