| Team Management and Leadership: |
| Led a team of 22 professionals, providing guidance and support to ensure tasks were completed accurately and within established timelines. |
| Managed team workload to reach targets for specific tasks, ensuring efficient task delegation and productivity. |
Assisted in overseeing daily operations of the risk and compliance team, ensuring alignment with organizational goals and regulatory requirements. Monitored and addressed tenant leave compliances for Affordable Housing Programs, including HUD (Section 8 and Non-Section 8), LIHTC, HOME, and RD programs. Monitored and sent notifications to property managers for move-in, annual recertifications, and interim recertifications to ensure compliance with HUD, LIHTC, HOME, and Section 8 program requirements. |
| Conducted risk assessments with team members, identifying potential areas of vulnerability, and implementing targeted mitigation strategies. |
| Managed internal control measures by conducting regular audits to assess effectiveness and recommending improvements to enhance overall risk management. |
| Coordinated training sessions for team members to enhance their understanding of compliance protocols and improve overall team competence for HUD (Section 8 and Non-Section 8), LIHTC, HOME, and RD affordable housing programs. |
| Actively participated in the creation and refinement of policies and procedures, aligning them with regulatory requirements and industry best practices. |
| Collaborated with US counterparts to address complex compliance issues, streamline processes, and improve overall efficiency. |
| Demonstrated effective leadership during critical situations, managing crises, and implementing corrective actions to ensure ongoing compliance. |
| Acted as a liaison between the team and upper management, ensuring clear communication of updates, challenges, and successes. |
Data Analysis and Reporting: |
| Developed and maintained Excel reports, providing comprehensive insights into key risk indicators and compliance metrics. |
| Created Management Information System (MIS) reports to facilitate informed decision-making at both team and executive levels. |
| Generated and presented PowerPoint (PPT) reports, effectively communicating complex compliance matters and risk-related information. |
| Utilized PowerBI to design and deliver dynamic and visually appealing reports, enabling efficient data analysis and visualization. |
| Analyzed large datasets to identify trends and patterns, aiding in risk assessment and decision-making processes. |
| Automated reporting processes to enhance efficiency and reduce manual workload, increasing accuracy and timeliness of reports. |
| Collaborated with IT and data teams to improve data quality and integrity, ensuring reliable and actionable insights. |
| Developed custom dashboards and visualizations to provide real-time monitoring of key performance indicators (KPIs). |
Operational Efficiency and Support: |
| Managed team workload to meet production targets, ensuring efficient task allocation and scheduling. |
| Delegated daily tasks, addressed employee questions, and resolved scheduling issues to maintain team productivity. |
| Provided training to junior colleagues and consulted with struggling teams to help meet monthly target goals. |
| Implemented process improvements to enhance operational efficiency and reduce errors, leading to a 15% increase in productivity. |
| Conducted root cause analysis (RCA) of critical issues and implemented corrective actions to prevent recurrence. |
| Streamlined workflows and introduced best practices to optimize resource utilization and reduce turnaround times. |
| Coordinated with cross-functional teams to resolve operational challenges and improve overall service delivery. |
| Ensured compliance with organizational policies and procedures, conducting regular reviews and updates as needed. |