INDRANATH CHATTERJEE

• An accomplished development professional with more than 15 years of multi-faceted management experience successfully designing, implementing, and managing large-scale projects in the North Eastern Region of India, which includes nine years in Non-Profit / Government projects in Healthcare, Education, and   E-Governance and over four years in Business Development.

• I have a strong background in public health, financial health protection programs (PMJAY & RSBY), program management, advocacy, capacity building, Liasoning, policymaking, social audits, monitoring and community participation. 

• I have experience in working with International Agencies (UNICEF, GIZ, DFID) and Government Institutions (State Governments,  State Health Agency-PMJAY, NHM)  in the development sector (Health, Education, and e-Governance) in Northeast India, with Central and State Government agencies as primary stakeholders (co-creation projects).

• Excels in providing strategic & operational direction and leading the delivery of the Community Development projects on multiple social concerns; proven success in delivering leadership for conceptualizing, implementing, & managing programs; consultative meetings, workshops, seminars, conference, training, etc. and proficient in systems strengthening approach, monitoring, advocacy, networking, & public relations.

• I have Leveraged skills in driving the execution of major projects/programs such as financial healthcare protection schemes such as Ayushman Bharat-PMJAY and RSBY, Education projects such as RMSA-TCA, UNICEF Community participation projects, Health outreach programs, etc. from the stage of creating & managing programs to keeping close track of designing of projects and log frames, project delivery related schedules; planning & managing project deliverables, costs, time schedules, coordination with Government agencies, Standard Operating Procedures, monitoring, Service Level Agreements, etc. 

                Jun’ 18- - Present 

 GIZ - as Senior Consultant – Program Management- North East, Ayushman Bharat- PMJAY.

Key Result Areas:

• Supported North Eastern states for successful launch and implementation of financial health protection program, AB-PMJAY by providing end-to-end program management support. 
• Supporting the procurement process of implementing agencies for AB-PMJAY, AAA and other state sponsored schemes by RFP preparation, selection process, designing KPI, penalties etc for effective implementation and monitoring.   
• Designing processes for beneficiary identification, pre authorization and claim management as per local needs for AB-PMJAY and AAA (State sponsored healthcare protection scheme). 
• Coordination and networking with private and public hospitals for empanelment of different specialties for AB- PMJAY and AAA. 
• Monitoring, learning, knowledge management and review of AB-PMJAY and AAA in Assam and other NE States. 
• Policy analysis and drafting new state specific policies for State for effective implementation of AB-PMJAY and AAA and other NE States sponsored schemes. 
• Conducted capacity building programs for State officials, Hospitals, Doctors and State consultants for North Eastern States.

Highlights:

• Supported North Eastern states for successful launch and implementation of AB-PMJAY by providing end-to-end management support and vendor management. 
• Prepared guidelines, policies, memorandum of association for societies, tender documents etc for Implementation of AB-PMJAY in North Eastern States. 
• Conducted capacity building programs for State officials, Hospitals, Doctors and State consultants for North Eastern States. 

Jun’ 16 – June’18

National Institute For Smart Government (NISG), Assam as Senior Consultant – Change Management 

Key Result Areas:

• Formulating & implementing Change Management Framework along with driving continuous improvement in current change management policies & processes, Policy making and advocacy. 
• Directing the strategic framework for training, capacity building, and assessment for a state wide training programs of the State Government personnel; formulating action plans based on the capacity building roadmap and training strategy to achieve the state wide capacity building targets
• Supporting awareness & communication assignments - University Workshops, Outreach Programs, Mass Awareness Campaigns on Digital India, Digital Literacy, & so on for National e Governance Division (NeGD, Govt. of India)

Highlights:

• Successfully driving the PMGDISHA- Digital literacy program in Assam as State lead across all the districts- Improvement through process change resulting growth by 78% by effective changes in the business policy / BPR and change management. 
• End-to-End Program management support for the IT, ITeS & ESDM session during the ‘Advantage Assam’- Global Investors Summit
• Merit of delivering end-to-end support to management for DigiDhan Mela (Digital Payments / Concept note, guidelines, planning, operations) at Guwahati & Dibrugarh 
• Analysed and prepared the IT Policy for the State of Assam, which has been approved by the State Cabinet and is effectively working for advocacy of the same. 
• Prepared Standard Operating guidelines / Implementation guidelines for Incentive disbursement of IT Department, Government of Assam. 
• Designed & developed Gaon Panchayat level trainings on Digital Payments; the Program was conducted across 2217 GP’s, 414 VCDC’s in BTAD areas involving BPR and Change management activities. 
• Organized & conducted the Digital India workshops at 4 Universities in Assam covering 80 Colleges and 4000 participants with end-to end implementation support
• Played a key role in conducting due diligence process for the partners before the execution of large budget projects

                 Aug’ 14 – Mar’ 16 

RMSA – TCA, DFID Funded Project, Assam & Meghalaya as Regional Program Manager 

Key Result Areas:

• Steered programmes that advance objectives across thematic areas in education including planning & budgeting, analytics support, data management and use & research in the states of Assam & Meghalaya
• Forged effective relationships with different state stakeholders including RMSA Office, Secondary Education Department, SCERT and other state institutions
• Led & supported the regional Teams in managing teams’ workloads and outputs
• Interacted with TCA-Central office, Technical Experts, External agencies to understand the objectives, methodology and expected outcomes of interventions in different streams and provide support required at regional level
• Assisted govt./ civil society/ public private partnerships for providing grant support & administration, networking, advocacy along with identifying & integrating emerging priorities & actions in the financial and social sector into sustainability frameworks & plans

Highlights:

• Played a key role in bringing together 258 different officials of various departments to formulate & strategize a vision document for the respective states in Assam and Meghalaya 
• Merit of facilitating an important survey covering 3100 Households to understand equity implications in expansion of secondary education
• Collaborated with varied range of stakeholders from Senior Govt. Officers across departments, academics, teachers, unions for formulating Employee Information Capture Format for HRMIS and a data collection plan using a data entry application. This included BPR (service rule book / policies ) Change Management in terms of changing the business policy and dealing with resistance of teachers for the online process of employee records. 

Feb’ 13 – Jul’ 14 

GIZ, NRHM, Assam as State Consultant- RSBY

Key Result Areas:

• Assessed & evaluated RSBY Program in Assam based on feasibility, financial viability & resource and partner delivery capacities; leveraged data analysis for identifying trends, implementing change, analysing enrolment & claims and providing feedback
• Created overall program design including proposal development, program implementation & reporting, grant management, financial management and human resource planning. Effective Change Management was the key for engaging Government employees and all stakeholders- hospitals, health workers etc. 
• Directed the development, direction, and evaluation of fund raising activities to support program activities
• Managed fiscal operations including budget development and authorization of expenditures 
• Delivered capacity building trainings for ASHA / Health workers, Doctors, Hospital Administration. / Health workers, Doctors, Hospital Administration ETC.

Highlight:

• Played a key role in successful launch of RSBY Program in 24 Districts of the State and 1.4 Million families with around 4 Million people & 163 Hospitals enrolment, which is the highest ever enrolment conversion achieved in Assam.

Jun’ 12 – Feb’ 13 

UNICEF, Assam Chapter, Assam as State Consultant – Community Participation

Key Result Areas:

• Implemented tactical plans to achieve the overall mission and specific objectives of community mobilization and RTE awareness programs; ensured quality delivery of the projects involving in-depth impact analysis of tasks
• Developed comprehensive plan & state-specific guidelines for improving community participation and RTE implementation, social audits
• Supervised assigned (NGO/Volunteers) personnel, monitored the ‘Sikha Ka Haq’ Program execution and offer regular feedback besides developing capacity-building plans / training and developmental opportunities for community participation initiatives under RTE

Highlight:

• Merit of covering 40000 schools with 4350 volunteers involving 17 NGOs (UNICEF) for community participation. 

Jan’ 11 – Jun’ 12 

HMRI-PPP with NRHM, Assam as Zonal Manager

Key Result Areas:

• Contributed as an In- charge of overall program coordination and management of the Village Health Outreach Program for 11 Districts of Assam
• Coordinated with Public Institutions- SD/PHC/CHC/FRU/CH for Referral Management and successfully led a team strength of 190 professionals
• Managed fiscal operations including budget development and authorization of expenditures for the assigned territory
• Implemented measures to build capacities of ASHA / health workers and flagged them as Community Interaction Facilitator
• Established and managed internal systems for efficient and efficient program and undertaking monitoring and reporting, both internal and external for implementing partners / stakeholders and integration with the govt. offices
• Trained the entire team of 192 associates on Service Delivery, SLA’s, & so on 
• Built relationships with clients and project partners as well as liaising with partner NGOs, Media, Consultants, Govt. Agencies, local community, & so on. 

Highlight:

• Delivered a successful change management with 140 people laid off, and also developed processes to absorb the crunch of resources by building cross-functional team (HMRI).

Previous Experience

Jan’ 09 – Dec’ 10 

Lifecare Innovations Pvt. Ltd. North East India as Regional head 

Scope: Business Development, Territory Management, Brand Promotion, MIS & Reporting, and Team Management 

May’ 04 – Jun’ 06 

ICICI Bank Ltd., Guwahati as Team Lead 

Scope: Business Development, Key Account Management, and Team Management 

• MBA (Marketing & International Business) from IMM, Delhi (AICTE) in 2008 with First class Distinction.
• GIZ & Ministry of Labour and Employment, Government of India 18 months RSBY Young professional Program. (Public Health Insurance Management Program). 
• B.Sc. (Zoology) from Guwahati University in 2005 with First class Distinction. 
• Health Financing for Universal Health Coverage from World Health Organization (WHO)-2018.
• Healthcare operation Management-MDP from IIHMR University, Jaipur