About Iqbal Ismail:
A confident and reliable Apple Technical support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Now looking to further an already successful career by working for an ambitious and expanding company.
Experience
Troubleshooting Skills with Apple/Multi Brand devices Hardware and Software Installing and configuring the peripherals, components, and drivers
Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, and Hard disk controller card on PC systems
Networking and providing support for Windows and Macintosh issues
Configuration and testing of any new hardware and software
Troubleshooting of personal computers via On line Support to customers concerning their computer problems.
Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices
Completed monthly preventative maintenance on all network related equipment installed on-site including tracking anti-virus, backup
Maintained and established relationship with current client & potential clients.
Sold various types of Laptop/Desktop Brands like APPLE (MacBook, iMac, iPhone, iPod, and Time Machine etc.) Samsung, Sony, Acer, Toshiba, Dell, HP, Toshiba & Compaq
Purchase of Apple Parts & other equipment for Apple Product & request for replacement through Apple Global Service Exchange in all Warranty & out of Warranty Part
Responsible for diagnosing, testing and repairing Apple Computer Systems following Apple Computer repair procedures
Diagnose and repair hardware issues, completely built computers, troubleshoot technical issues, and install software applications
Was also able to perform iPhone Display repairs through apple display repair calibration software
Handled the task of Logistics incharge in receiving kgb and dispatching kbb/DOA units to ABM. (Arab Business Machines)
Handled replacement of DOA Units
Education
SSC- Dawn Academy, Panchgani
HSC- Pune College
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