Irfan Mulla

My name is Irfan Mulla, and I bring over 10 years of experience in the travel and tourism industry, with expertise in hotel and DMC contracting / negotiation, hotel operations, flight operations, product & marketing.  

Most recently, I'm working as a Assistant Manager - Holiday Operations & Product Marketing at Egencia Group Travel and Tourism (Doha, Qatar), where I successfully developed competitive travel products, negotiated supplier contracts, and implemented marketing strategies that enhanced profitability and customer satisfaction. My career journey also includes roles at Regency Travel and Tours (Doha, Qatar), Home and Away Holidays (UK - Operations in India ), and Virgin Atlantic Airways – WNS (UK Operations in India), giving me a strong international perspective and hands-on experience in diverse market segments.

I plan to relocate to Mumbai to be closer to my family,  I would be grateful to be considered for any suitable position.

I am passionate about delivering innovative travel solutions and exceptional client experiences. I would welcome the opportunity to discuss how my background and skills align with your team’s goals and contribute to your company’s success.

Thank you for your time and kind consideration.

Best regards,
Irfan Elyas Mulla

Experienced Travel & Tourism Professional with 10+ years across corporate travel, product development, and leisure operations in Qatar and India. Skilled in designing travel products, hotel contracting, and supplier negotiation to create high-value experiences for clients. Proven success in managing end-to-end operations, cost control, and business development. Passionate about combining innovation and customer satisfaction to enhance travel experiences. 

Core Competencies: Product Development | Travel Technology | Supplier Negotiation | Hotel Contracting | Airline Reservations | Customer Service | Team Leadership

Assistant Manager - Holiday Operations & Product Development

Egencia Group Travel & Tourism · Full-time

May 2025 - Present · 7 mos

Doha, Qatar · On-site

Oversee end-to-end holiday operations and travel product lifecycle for both leisure and corporate segments. 

Develop new travel products and packages tailored for GCC markets, ensuring competitiveness and profitability. 

Negotiate and manage contracts with global and regional suppliers, hotels, and DMCs. 

Collaborate with marketing and sales teams to design promotional campaigns for destination launches. Implemented process improvements that enhanced service quality and client satisfaction. 

Supervise a small operations team to ensure smooth booking, documentation, and customer communication.

Corporate Travel Consultant - Assigned to the Office of the Minister of Interior (CID)

Regency Travel & Tours · Full-time

Jan 2022 - May 2025 · 3 yrs 5 mos

Doha, Qatar · On-site

Managed complex corporate travel arrangements for VIP government officials and ministry delegates.

 Coordinated multi-sector itineraries, visa assistance, and high-level travel logistics with absolute confidentiality. 

Liaised directly with airlines, embassies, and global vendors to secure premium travel services. 

Maintained detailed reports for budget tracking, travel expense management, and vendor billing.

 Provided 24/7 travel support ensuring seamless experiences for urgent and official missions.

Senior Product Development Executive

Home and Away Holidays · Full-time

Feb 2015 - Feb 2020 · 5 yrs 1 mo

Mumbai, Maharashtra, India

Designed, priced, and managed leisure travel products for domestic and international destinations.

 Built strong relationships with global DMCs, hotels, and airlines to negotiate best-in-market rates.

 Conducted competitor analysis and destination research to improve package offerings. 

Collaborated with marketing teams to create brochures, digital content, and promotional campaigns.

Trained junior staff on itinerary creation, costing, and supplier coordination.

Reservation and Operation Agent

Virgin Atlantic

Jan 2013 - Feb 2015 · 2 yrs 2 mos

Mumbai, Maharashtra, India

Handled reservations, ticketing, and operational support for inbound and outbound travel. 

Assisted corporate clients and travel agents with flight bookings, fare construction, and itinerary changes. 

Provided real-time customer support ensuring timely resolution of flight or booking issues.

Coordinated with ground operations and airline partners for smooth handling of group and VIP bookings.