irshad ali
Telecommunications
About irshad ali:
Genesys cloud expert
Experience
Results-driven Genesys Cloud CX Professional with 6 years of extensive experience in designing, implementing, and optimizing Genesys Cloud solutions. Proficient in managing telephony systems, including BYOC, WebRTC, and SIP troubleshooting, and integrating third-party tools and CRMs like Salesforce. Expertise in advanced Architect flow development, ACD queue configurations, and skill-based routing. Strong background in workforce and quality management, leveraging Genesys Cloud tools to enhance customer experience and drive operational efficiency through innovative solutions and best practices.
Education
Bsc computer science
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Jobs near Kodaginbele, Kolar district
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Genesys Cloud Professional
1 week ago
Capgemini BengaluruWe are seeking a highly experienced Genesys Cloud Architect with 5-10 years of experience to join our team. · Design and architecting Genesys Cloud CX solutions based on business requirements and technical considerations · Collaborate with stakeholders to lead the implementation ...
- Capgemini Bengaluru
We are seeking a highly experienced Genesys Cloud Architect with 5-10 years of experience to join our team. · We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, desig ...
- Five9 India, Bengaluru
We are seeking a Director of Engineering to lead our Agentic Engineering team in Bangalore, India. The successful candidate will be responsible for hiring, training and growing a team of talented engineers to create a scaled agentic engineering organization. · Hire, train and gro ...