beBee background
Professionals
>
Kodaginbele
irshad ali

irshad ali

Genesys cloud developer and support engineer

Telecommunications

Kodaginbele, Kolar district

Social


About irshad ali:

Genesys cloud expert

Experience

Results-driven Genesys Cloud CX Professional with 6 years of extensive experience in designing, implementing, and optimizing Genesys Cloud solutions. Proficient in managing telephony systems, including BYOC, WebRTC, and SIP troubleshooting, and integrating third-party tools and CRMs like Salesforce. Expertise in advanced Architect flow development, ACD queue configurations, and skill-based routing. Strong background in workforce and quality management, leveraging Genesys Cloud tools to enhance customer experience and drive operational efficiency through innovative solutions and best practices.

Education

Bsc computer science

Professionals who compete with irshad

Professionals in the same Telecommunications sector as irshad ali

Professionals from different sectors near Kodaginbele, Kolar district

Other users who are called irshad

Jobs near Kodaginbele, Kolar district

  • Tata Consultancy Services Bengaluru, Karnataka

    We are seeking a senior level developer with experience in Genesys Cloud (A3S, APIs, chat/messaging), event handling, webhooks, ...

  • IBM Bengaluru

    · A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries,You'll have the tools to drive meaningful change and accelerate client impact. · , · Your Role And Responsibilities · S ...

  • Ascendion Bengaluru

    We are looking for a highly skilled Mid to Senior Data Engineer with 5–9 years of experience and strong hands-on expertise in building scalable data platforms on Google Cloud Platform (GCP). Strong experience in ETL/ELT pipeline design and developmentStrong SQL skills with expert ...