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Kodaginbele
irshad ali

irshad ali

Genesys cloud developer and support engineer

Telecommunications

Kodaginbele, Kolar district

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About irshad ali:

Genesys cloud expert

Experience

Results-driven Genesys Cloud CX Professional with 6 years of extensive experience in designing, implementing, and optimizing Genesys Cloud solutions. Proficient in managing telephony systems, including BYOC, WebRTC, and SIP troubleshooting, and integrating third-party tools and CRMs like Salesforce. Expertise in advanced Architect flow development, ACD queue configurations, and skill-based routing. Strong background in workforce and quality management, leveraging Genesys Cloud tools to enhance customer experience and drive operational efficiency through innovative solutions and best practices.

Education

Bsc computer science

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