Jaison Antony

With 10 years of experience in Finance and IT, I specialize in risk management, compliance, regulatory, and internal audit functions, with a strong focus on Contact Center applications, unified communication solutions, and cloud-based technologies. Throughout my career, I’ve focused on minimizing risk and ensuring compliance with industry standards, while overseeing critical systems and processes to maintain operational integrity.

In my role, I’ve led and collaborated on multiple projects involving regulatory requirements, risk assessments, and audits, ensuring that organizations remain compliant while efficiently managing operations. I have a proven track record in identifying areas for improvement, implementing strategic solution, and addressing compliance challenges, all while driving continuous improvement.

For over 4 years, I’ve successfully managed a Customer Focus Team of 7, where I emphasized the importance of maintaining strong internal controls and aligning team goals with regulatory needs. My leadership is concentered on motivating teams to deliver high-quality results while mitigating risk and ensuring compliance. I am eager to bring my expertise in risk management, compliance, and internal audit to new challenges, driving growth and fostering sustainable, compliant operations.

Understanding basic issues about Avaya tele-communication products while on call and creating tickets. Also coordinate between the engineer and Customer to resolve issues. Initiate dispatch of Avaya products to Customer locations and also initiate technician dispatches on site and keep the Customer informed about the update on the activity. Perform basic MACD (Move/Add/Change/Delete) operations in products like CM (Avaya Communication Manager) and password resets on various Avaya products like CMS, Voicemail (Modular messaging and Aura messaging).

Graduated Bachelor’s in Computer Science from NGM College of Arts and Science, Pollachi, Tamil Nadu in 2011