Jaseela Thasneem K

I am a dedicated and detail-oriented Claims Specialist with over five years of experience in the insurance industry, specializing in assessing, processing, and resolving a wide range of claims with accuracy and efficiency. Throughout my career, I have developed a strong understanding of insurance policies, regulatory requirements, and best practices in claims management. My ability to communicate effectively in both English and French allows me to support diverse clients and collaborate seamlessly with multilingual teams. Known for my analytical mindset and customer-focused approach, I am committed to delivering fair outcomes while ensuring a smooth claims process for policyholders.

Experienced insurance professional with over 5 years as a Claims Specialist, skilled in managing complex claims, interpreting policy coverage, and delivering exceptional customer service. In addition, I bring 1 year of experience as a Call Monitoring Analyst, where I evaluated service quality, ensured compliance, and supported performance improvement initiatives. Fluent in French and English, I excel in client communication, cross-functional collaboration, and maintaining high standards in both claims handling and customer interactions.

I hold a Bachelor of Science degree in Computer Science, which has equipped me with strong analytical and technical skills. In addition, I have achieved the DELF B2 certification in French, demonstrating proficient language abilities in reading, writing, speaking, and listening.