Jeevan ASHISH

Assistant Operations Manager with 3+ years’ experience in team leadership and process optimization. Skilled in streamlining operations, enhancing performance, and fostering collaboration to achieve businessgoals. Strong communicator with proven problem-solving and decision-making abilities

TSD Solution Pvt. Ltd
Junior Operation Manager
📅 01-12-2024 to Present | 📍 Raipur

Vendor Management: Coordinated and maintained strong vendor relationships, including performance evaluation and issue resolution.

Client/Customer Management: Ensured seamless communication and satisfaction through proactive engagement and support.

Daily Operations: Monitored tasks using Google Sheets, tracked progress, and ensured timely completion.

Follow-ups: Conducted daily follow-ups to ensure task adherence and issue resolution.

Oversaw daily operations of vendor-based home services, including electricians, plumbers, AC technicians, cleaners, and carpenters.

Managed vendor onboarding, training, and performance monitoring to ensure service quality and timely delivery.

Handled task allocation, job scheduling, and issue resolution to maintain smooth workflow and high customer satisfaction.

Coordinated with cross-functional teams (tech, marketing, and HR) to streamline processes and resolve operational bottlenecks.

Analyzed data and prepared reports to track performance, vendor productivity, and service efficiency.

Implemented process improvements to enhance operational efficiency and reduce turnaround time.

Cultgear Private Limited (Cult.Sport)
Sr. Operations Executive (Team Lead)
📅 03-09-2022 to 31-12-2024 | 📍 Raipur

Managed vendors, client relationships, and billing processes.

Monitored daily operations and follow-ups using Google Sheets.

Oversaw warehouse logistics, quality control, and inventory management.

Conducted RCA, resolved ODIN tickets, and ensured vendor performance (PMS).

Supervised daily workflows to ensure a smooth supply chain and timely product delivery.

Handled escalations and resolved customer and partner issues to maintain service quality.

Coordinated with warehouse, logistics, and customer service teams for efficient operations.

Monitored KPIs and prepared reports to track operational performance and highlight areas for improvement.

Supported process automation and efficiency initiatives to reduce errors and turnaround time.

Master of Business Administration (MBA)
Pandit Ravishankar Shukla University, Raipur
Finance and Marketing
Percentage: 65%
📅 2021 – 2023

Bachelor of Technology (B.Tech)
Bhilai Institute of Technology – Electronics and Telecommunication
Percentage: 74.5%
📅 2017 – 2021

Higher Secondary (10+2)
Sishu Niketan English Medium School
PCM Stream
Percentage: 62.5%
📅 2017

Secondary School (10th)
Sri Chaitanya Techno School, Andhra Pradesh
Science
GPA: 7.0
📅 2015