beBee background
Professionals
>
Nāgercoil
Jeslin MariaDhas

Jeslin MariaDhas

Technical Support Engineer

Customer Service / Support

Nāgercoil, Kanniyakumari

Social

About Jeslin MariaDhas:

Product Support Engineer with 12+ years of experience in SaaS product support, REST API troubleshooting, and enterprise customer management. Proven ability to take full ownership of customer onboarding, requirement understanding, workflow configuration, and delivering end-to-end product training including UAT coordination. Strong background in diagnosing and resolving complex technical issues, performing RCA, and driving timely resolutions through collaboration with Engineering, QA, and Product teams. Skilled in supporting integrations, API-based workflows, and cloud platforms with hands-on experience using tools such as Jira, Salesforce, Zendesk, and Freshdesk. Adept at preparing accurate reports, maintaining detailed documentation, and creating high quality knowledge base articles to reduce ticket volumes. Fast learner with foundational HTML, CSS, JavaScript capable of quickly adapting to new technologies, working cross-functionally, and delivering exceptional customer experience in US-shift environments.

Experience

Technical Customer Support Engineer - SaasAnt

Education

Holy Cross College ( Nagercoil, Tamil Nadu) - Master of Science (Physics) 2011- 2013

Professionals in the same Customer Service / Support sector as Jeslin MariaDhas

Professionals from different sectors near Nāgercoil, Kanniyakumari

Other users who are called Jeslin

Jobs near Nāgercoil, Kanniyakumari

  • Work in company

    Senior Network Engineer

    Amyntor Tech Solutions Pvt Ltd

    We are seeking a technically strong Senior Network Engineer with 3–4 years of hands-on experience in implementing enterprise network solutions. · Deploy switching, routing, VLAN, WAN, VPN, and SD-WAN environments. · Troubleshoot complex L2/L3 issues (STP, OSPF,BGP,VRRP/HSRP). · H ...

    Kulathur, Thiruvananthapuram, Kerala

    3 weeks ago

  • Work in company

    Project Manager

    Falcon Services

    The project manager will oversee the planning, execution, and delivery of MEP projects within scope, time, cost, and quality. · ...

    Nagercoil, Thoothukudi, Tirunelveli

    2 weeks ago

  • Work in company

    Automation Engineer Trainee

    Ecesis Technologies

    This program is designed to develop industry-ready automation engineers for top manufacturing companies across South India. · Assist in installation, testing, and maintenance of automation systems · ...

    Nagercoil

    2 weeks ago

See jobs in Nāgercoil, Kanniyakumari