Jitendra Kaintura
Customer Service / Support
About Jitendra Kaintura:
With over 6 years of experience in the customer service industry, including the last 3 years in quality assurance roles, I bring a strong understanding of process improvement, team feedback, and customer satisfaction metrics.
Experience
My professional journey began in operations at Zomato and Urban Company, which gave me a solid foundation in customer interaction and issue resolution. Transitioning into a quality analyst role, I have been consistently involved in identifying gaps, providing actionable feedback to agents, and helping teams meet KPIs effectively.
Education
Graduate in science stream.
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