Joseph Prasad
Customer Service / Support
About Joseph Prasad:
| Experienced Operations Manager with extensive knowledge of business operations, strong organizational skills, and the ability to multitask. Proven success in managing teams, improving processes, and driving efficiency. |
6 years of experience building relationships with customers to ensure their success. Proven ability to identify customer needs, drive product adoption, and have a track record of developing and executing successful customer strategies.
Skills:
Operations - Led a maximum team of 35 members in TCS
Business operations - (Tech, HR Shared Services, Market Research)
Strong organizational skills
People management
Client advocacy
Call Center management
Contract negotiations
Training and Development
Market research & Data Analysis
Business process Improvement
Agile methodologies
Project management planning
Budget management
Risk management (Control and Mitigation)
Attrition Risk profiling.
Quality control
Technology Assessment
Handle Business Reviews
Data Visualization
Performance Management
Experience
Operations - Led a maximum team of 35 members in TCS
Business operations - (Tech, HR Shared Services, Market Research)
Strong organizational skills
People management
Client advocacy
Call Center management
Contract negotiations
Training and Development
Market research & Data Analysis
Business process Improvement
Agile methodologies
Project management planning
Budget management
Risk management (Control and Mitigation)
Attrition Risk profiling.
Quality control
Technology Assessment
Handle Business Reviews
Data Visualization
Performance Management
Education
Masters of Business Administration 2005 passed out
Bachelors of Computer Application 2003 passed out
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