Joyanshu Chakraborty

An Ardent professional with more than 24 years of experience in the industry. Strong ability to drive operations, manage manpower, P & L, Collections, margins, cost optimization, business development and achieves continuous process improvement.

General Manager Facilities and Admin

Solitaire - Chrodia group of Companies-Real Estate [30/03/2022 – 15/07/2023]; City: Pune ; Country: India 

Ø Coordinate with team to finalize new vendor contracts & renewals, SLA's, commercial comparisons,  vendor registration and finalizing their Agreements / Contractual terms. 

Ø Planning and organizing cost effective measures to support business units resulting in increase of EBITDA. 

Ø Monitor process to have effective control measures in billing&implement multilevel check methods. Ø Ensuring all Compliance's followed by vendors, being a liaison between internal Teams and vendors. 

Ø Work closely with Quality/Audit Team for Departmental Audits to be done to ensure SOP's & Standardization of processes are diligently followed at all BU's.

Ø Coordinate with all departments for Organizing events/ programs as per the requirement. 

Ø Work closely with project team for identifying snags of BU's for pre & post possessions.                     Snagging/de- snagging of new construction and participation in handover of BU's from Project Team. 

Ø Set control processes for Building Maintenance, Housekeeping, Admin team, security, pantry, pest control, EHS and other services.  

Ø Planning and preparation of Annual Budget and expenses. Preparation of Daily, Weekly and Monthly reports. Presentation of the MIS and MMR to Senior Management. 

Ø Maximized revenue by identifying key long-term growth initiatives. Improvised processes & productivity to reduce overheads.

Assistant General Manager Operations

Compass Group India Pvt. Ltd. [06/08/2019 – 28/12/2020] ;  City: Mumbai ; Country: India 

Ø P & L Owner for partial business of Compass Mumbai operations.

Ø Responsible and decision maker for all operational related concerns, negotiations & account dealings. Ø Daily, weekly & monthly reporting to Top Management and at HO. 

Ø Coordinate with Finance, Procurement, Sales, HR, Legal & Compliance Team for any Operational requirements. Ø Responsible for process Standardization at All sites for smooth running of daily operations. Ø Planning and implementing Cost effective measures to improve productivity and margins.  

Ø Motivate Team and take preventive measures for staff shortfall, thus restricting revenue leakage.  

Ø Implement operational control measures for optimum utilization of material, machinery and consumables at sites.

Ø Handling Complaints and providing solutions to the Team as per situation / need. 

Ø Ensuring all Safety measures and Compliance’s being followed at the site.

Ø Conduct regular training & Audits at site to ensure proper standardization are being followed. Ø Training to Managers, Executives, Supervisors and staff as per their training needs.

Independent Business Owner

Self-owned Fast Food outlet  [01/05/2018 – 31/07/2019]; City: Pune; Country: India. 

Ø Handled all financial functions of the business related to operations, budgeting, accounts payable, receivable and other misc. expenses. 

Ø As business Owner had established business vision & Target to achieve daily/monthly sales figures, estimated expenses and profit margins.

Ø Used social media to expand market reach and tied up with delivery partners for efficient & quality services. 

Ø Kept and tracked records for inventory, income /expenses and generated reports. 

Ø Oversaw customer interaction and addressed complaints to improve service delivery & Client retention. 

Ø Met suppliers negotiated rates and established partnerships to facilitate timely and quality delivery of materials. 

Ø Maintained products quality, cost control, Clients and business P&L.. 

Assistant General Manager Operations

ISS Facility Services India Pvt. Ltd [01/07/2012 – 30/04/2018]; City: Pune; Country: India.

Ø Responsible for the P&L of the Region,Business Development & Organic Growth. 

Ø Handling contract renewals, business growth,client meetings & ensuring that standardized services are maintained across all Sites in the Region. 

Ø Delegating duties & responsibilities to Managers, Asst. Managers & Executives. Ø Planning, Transition& Mobilization of New Accounts as per Business need. 

Ø Implement effective cost control methods for Company benefit keeping the quality of services unharmed. 

Ø Generating MIS & Conducting MMR & SLA with various clients for Improvisation & standardization. 

Ø Organizing training& meetings with Key Employees to eliminate challenges & improvise Regional performance. Ø Handling the portfolio of West Region(ROM India) and managing 95 sites with over 2850 Employees.

Ø Starting from mobilization, Setting up processes & Systems, Staffing & recruitment, Training, documentation,coordination with purchase&stores, daily Operations, client handling, billing and collections. 

Food and Beverage Manager

Jehangir Group of Hospitals Pvt. Ltd. [20/04/2009 – 30/06/2012]; City: Pune; Country: India. 

Ø Provide correct, safe, hygienic and timely diet to all patients.

Ø Planning & implementation of annual & monthly Budget of the department. 

Ø Delegating duties & responsibilities to Dietitians, Executive Chef Asst. Managers. Ø Daily interaction with patients and other allied people Ø Implement effective cost control procedures. Ø Core Team member of Vendor finalization & contracts. Ø Maintenance & upkeep of service & hygiene standardsof the Hostel (Doctors & Nurses) Facilities provided. 

Ø Feedback analysis and process implementation. 

Ø Generate reports indicating quality performance, MIS and profit & loss statement of the department and presenting to Senior management. 

Senior Hospitality Manager

RKHS India Pvt Ltd.(Food Catering) [01/06/2006 – 15/04/2009]; City: Pune; Country: India. 

Ø Maintained safe, hygienic and hazard free work environment for all employees.

Ø Effectively followed “QSHSE” for maintaining standardized food handling & serving practices 

Ø Planned strategies & activities, Profitability, Cost control, daily estimation and quality food production.  Ø Vendor management, Store Management, Cash Management and complaint management                 Ø Analyze    sales figures against market trend and implement process for optimum productivity. Ø Trained and developed employees for individual and company growth.

Indian Cuisine Executive, Singapore

The Rang Mahal Restaurant, Singapore [01/02/2005 – 30/06/2006]; City: Marina Bay; Country: Singapore.

Ø Supervised restaurant operations, Group/ VIP bookings for smoothdaily functioning. 

  Ø Presenting daily,fortnightly & monthly sales & Clients reports to higher authorities.

Ø Conducting daily briefing & training sessions for the staff. 

Ø Maintenance & upkeep of restaurant store. Coordinated with all vendors for quality supply & delivery. Ø Planned, organized & executed outdoor catering and special events. 

Ø Handled guest complaints and maintained good Guest relationship. 

Senior Captain, Hotel

The Orchid Hotel, Mumbai [01/06/1999 – 30/11/2003]; City: Mumbai; Country: India.

Ø Senior Captain in the Banquets with six banqueting halls, open garden area & a roof top space, a total of 7000sq.ft. Ø Senior Captain in an Indian Specialty restaurant that serves food from 9 coastal states of India. 

Ø Supervised as Senior Captain, the operations of 24-hour Coffee Shop-BOULEVARD, with an exclusive coffee bar and operations of 24-hour Room service.

Ø Ensured the smooth functioning of the department from opening to closing and conducted daily briefings.

 Ø Implemented Team action-plans for functions, delegated duties &responsibilities to Captains/supervisors.

Ø Achievement of daily, monthly annual sales target as guided by the Management.

Trainee Captain, Hotel

The Resort,Mumbai [01/06/1999 – 30/11/2003]; City: Mumbai; Country: India. 

Ø Supervision of Food & beverage services at Banquets& In-room dining. 

Ø Served to VVIPs and high profile guests 

Ø Handled staff and services being shift in-charge    Ø Conducted Staff briefing’s and training. 

Guest Service Agent

Welcome group Park Sheraton Hotel and Towers [01/06/1997 – 30/11/1999]; City: Chennai; Country: India 

Ø Provided services to guests at Executive club Lounge, Restaurant, Room service and Banquets.

Ø Have been a part of the exclusive service Team during a 12 course ala-carte dinner services provided to the Indian PM along with 100 delegates and Expats, post an official conference held in the Hotel. 

Ø Handled the bar lounge serving special beverage & snacks to VVIP’s and premium Guests of the Hotel. 

• Diploma in Hotel Management & Catering Technology (1994 to 1997)

         International Institute of Hotel Management, Salt Lake, Kolkata.

• Advanced Diploma in Hospitality Management (Correspondence)

         American Hotel & Motel Association (AHMA), USA (1995 to 1997)

         Advancement and Technology of Hospitality Management.

• Undergoing BBA from “DPU Pune” (Correspondence – 2023 to 2025).

• Proficient in Computer applications (Outlook, Word, Excel, Power point etc.) and Internet Application.

• Certificate of Higher Education.  Science Stream (1993)

         N.D. College, West Bengal, India.

• 10th Standard  General Stream   (1990)

         Don Bosco School, West Bengal, India