jyothi rai

TECHNICAL SKILLS

Data & Analytics, Automation Tools: Microsoft Power BI, Power Automate (Cloud & Desktop), Power Apps, Dataverse, Ai Builder, UI Path, AA, BP, Pega PRPC, Python, R

WORK EXPERIENCE

Managing revenue growth & Profit/Loss ownership for Automation SSL with services spanning across Digital Transformation (RPA- Automation, Microsoft Power Platforms, Citizen Development, Virtual Agens, Governance, Center of Excellence (COE), Hyper Automation, Integrations & Cloud Migrations, RPA - Managed Services) Service Desk, Platform Automation, Infra, GDPR, chatbot etc.

Managing a portfolio of Microsoft Power Platform, AI , UiPath & Intelligent Document Processing (DU) customers under Data & Analytics Service Line (SL) with responsibilities of annual revenue of $2+ Million

Leading multiple engagements with 100+ members including Project Managers, Architects, Scrum Masters, BA, Governance members, Developer and Testers to ensure project run smoothly and on Time.

Performing End-to-End implementation life cycle Management for RPA projects entailing Technical Feasibility, Identification, Implementation, Adoption, Realization, Solution Design, Client Interaction, Transitions, Delivery Governance, Client Management Production Support Management, and reporting, Transition and BAU, SLA, etc

Act as the escalation point for critical technical issues, working closely with customers and internal teams to resolve them.

WORK EXPERIENCE

Managing revenue growth & Profit/Loss ownership for Automation SSL with servicesspanning across Digital Transformation (RPA- Automation, Microsoft Power Platforms, Citizen Development, Virtual Agens, Governance, Center of Excellence (COE), Hyper Automation, Integrations & Cloud Migrations, RPA - Managed Services) Service Desk, Platform Automation, Infra, GDPR, chatbot etc.

Managing a portfolioof Microsoft Power Platform, AI , UiPath & Intelligent Document Processing (DU) customers under Data & Analytics Service Line (SL) with responsibilities of annual revenueof $2+ Million

Leading multiple engagements with 100+ members including Project Managers, Architects, Scrum Masters, BA, Governance members, Developer and Testers to ensure project run smoothly and on Time.

Performing End-to-End implementation life cycle Management for RPA projects entailing Technical Feasibility, Identification, Implementation, Adoption, Realization, Solution Design, Client Interaction, Transitions, Delivery Governance, Client Management Production Support Management, and reporting, Transition and BAU, SLA, etc

Act as the escalation point for critical technical issues, working closely with customers and internal teams to resolve them.

Integrated DevSecOps CI/CD pipeline and have strong exposure on GitHub, Jenkins

Extensive experience and exposure working on the SOW, Responses to RFI/RFP, building proposals, Proof of Concept, Estimation, Demo etc.

Managed client feedbackand escalations with the objective of improving upon services

Handling Hiring and coaching, Project creation, Revenue Forecast, Timesheet & Billing.

Determining how best to allocate resources across multiple projects or initiatives based on availablefunding and personnel. Dynamic Leader capableof Leading, Training& Development technically skilled team members engaged in client-based projects while support all aspects of RPA implementation and other consulting projects.

Developing and implementing processes and procedures to ensure efficiency in operations