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Hyderabad
Kagula Chandrasekhar azad

Kagula Chandrasekhar azad

Customer Experience/Customer Engagement Specialist

Customer Service / Support

Hyderabad, Hyderabad

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About Kagula Chandrasekhar azad:

I have experience in Staffing, customer service (Voice and Non-Voice), and Technical support. I excel at identifying and connecting with top talent, resolving client issues, and enhancing processes. I enjoy building strong relationships and helping teams achieve success. I seek a role where I can grow and impact positively, prioritizing a positive work culture above all else.

Experience

I have 5 years of experience in customer support, recruitment, and technical support. I started as a Senior E-Support Officer at IntouchCX and was promoted to Assistant Team Leader, leading Walmart's chat and email support teams. I also worked as a US IT recruiter at Radish Consultants and Muvazzo Inc., where I handled sourcing, screening, and placing candidates in technical roles. Additionally, I provided L1 Desktop Support using a ticketing system in startup environments. My experience in customer engagement, people management, and technical troubleshooting makes me well-suited for leadership roles in customer support and HR operations

Education

I have a Bachelor's degree in Technology in Computer Science and Engineering from Anurag Engineering College, which I completed in 2019

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