kailash kore

o Provide technical support to end-users by resolving complex technical issues in a 
timely and efficient manner.
o Troubleshoot and diagnose software and hardware problems, and escalate issues 
to Level 3 support as needed.
o Managing users and groups in AD, creating Accounts for internal and external 
users.
o Basic level 1 experience in troubleshooting Development Tools (SVN, Nexus, GIT, 
Cisrv Artifatory etc).
o JIRA systems (GTS, TMS, JSD, Psup, Edu Jira ).Confluence Products (Bass, Doc , Doc 
Wiki) 
o Installation of installation a virtual machine on Hyper V environment.

Document and maintain accurate records of incidents, problems, and service 
requests using the ticketing system.
o Develop and implement processes to improve service delivery, including creating 
knowledge articles and providing training to new team members.
o Collaborate with other teams, such as network and server teams, to ensure the 
delivery of seamless service to end-users.
o Work with vendors to coordinate hardware and software upgrades and 
maintenance.
o Provided first-level technical support to end-users by resolving hardware and 
software issues, password resets, and remote access support.
o Documented and maintained accurate records of incidents, problems, and service 
requests using the ticketing system.
o Assisted with hardware and software upgrades and maintenance. 

• 8 Months experience as a Desktop Support Engineer in Wipro InfoTech. on the 
payroll of Magna InfoTech pvt Ltd. (4th March 2016 to 19th Oct 2016).
• 5 Months experience as a Contract trainee in Forbes Marshall pvt Ltd pune 
(19th feb 2018 to 30th june2018).
• 3 Months experience as a Desktop Support Engineer in Microland on the payroll 
of Magna InfoTech pvt Ltd. (10th Sept 2018 to 16th Nov 2018).
• 10 Months experience as a System Expert in Broadridge financial Solutions pvt ltd 
on the payroll of Value point systems pvt ltd. (3rd dec 2018 to 25 oct 2019).
• 3 years 3 Months experience as

Bachelor of engineering 

Electronics and communication 

Passport : 2015