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Hyderabad
kalangi saikrishna

kalangi saikrishna

ServiceNOW Developer

Technology / Internet

Hyderabad, Hyderabad

Social

About kalangi saikrishna:

  • Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
  • I have Good Experience on java script
  • Good understanding of various software development methodologies, software development life cycle and quality processes.
  • Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
  • In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
  • Administration of the users, user groups and Roles.
  • Working with Incident, Problem, and Change management applications in ServiceNow.
  • Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
  • Configuration of Tables, Applications, Forms, Roles.
  • Knowledge on Import Sets, SLA/OLA and Transform maps.
  • Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
  • Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
  • Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.

Experience

  • Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
  • I have Good Experience on java script
  • Good understanding of various software development methodologies, software development life cycle and quality processes.
  • Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
  • In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
  • Administration of the users, user groups and Roles.
  • Working with Incident, Problem, and Change management applications in ServiceNow.
  • Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
  • Configuration of Tables, Applications, Forms, Roles.
  • Knowledge on Import Sets, SLA/OLA and Transform maps.
  • Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
  • Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
  • Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.

Education

  • B. Tech CSE in JNTU Kakinada, completed in 2018

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