Kamal Kumar

I am a strategic and results-driven leader with over two decades of experience in Professional Services Delivery, Program & Portfolio Management, and Strategic Operations across India, South Asia, and the ASEAN region. My career has been defined by successfully leading large-scale transformation programs, driving digital innovation, and delivering measurable outcomes for enterprise clients—particularly in the BFSI and public sector domains.

Currently serving as APS Senior Program Manager at Avaya, I lead high-impact delivery initiatives across ASEAN markets, including Singapore, Malaysia, and the Philippines. I specialize in aligning technology solutions with business goals, ensuring customer success through proactive governance, stakeholder engagement, and value realization.

My core strengths include:

• Strategic planning and execution
• PMO leadership and delivery governance
• Customer-centric program management
• Financial acumen and cost optimization
• Talent development and cross-functional collaboration

I hold an Executive MBA from IIM Lucknow, am a certified Project Management Professional (PMP), and a DevOps Leader (DOL). I believe in the transformative power of professional services to turn products into scalable, outcome-driven solutions.

Let’s connect if you’re passionate about driving strategic transformation, enhancing service delivery, or exploring collaborative opportunities in the enterprise technology space.

• Professional Services Lead at Avaya India Pvt Ltd. (Oct 2011 – Present)
  • Leads delivery of large-scale transformation programs for enterprise clients, especially in the BFSI and public sector.
  • Manages strategic accounts and drives customer success through tailored delivery models.
  • Recently expanded responsibilities to lead ASEAN regional delivery, overseeing programs for UOB, OCBC, SCB, RHB, and Maybank.
  • Collaborates cross-functionally to ensure outcome-focused execution and governance excellence.

Previous Roles:

Senior Client Services Program Manager at JDSU India Pvt Ltd. (2009–2011)

• Delivered transformation projects for telecom giants like Airtel, Tata Communications, and Vodafone Hutchison.

Senior Project Manager at Avaya Global Connect Pvt Ltd. (2005–2009)

• Managed delivery for clients such as RBS, American Express, and Genpact.

IT Associate at Sapient Corporation (2003–2005)

• Led internal IT operations and infrastructure projects.

Customer Support Engineer at Resource Technology Ltd. (2001–2003)

• Provided technical support for HP products and managed service operations.

• Executive MBA – IIM Lucknow
• PGDBM – Symbiosis, Pune
• BE in Electronics & Telecommunication – Dr. B.R. Ambedkar University
• Certified PMP (since 2008) and DevOps Leader (since 2020)