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Jhāpra
Kana Ram

Kana Ram

I have good knowledge in desktop support engineer.

Engineering / Architecture

Jhāpra, Rajasthan

Social

About Kana Ram:

Current I am working in Tata projects Ltd. Pune metro projects

Experience

According to The Company Policy Allocating Laptop & Desktop For
to The New Users.
 Configuring Windows 10 pro\ windows 11 The New User’s System.
 Work Independently in Troubleshooting and Providing Solution to
Unresolved Hardware and Software Problem Through Trouble
Ticket System.
 Network Printer & Plotter Configuration and Management.
 MS office 365 problems (Outlook, Office, Teams, OneDrive, SharePoint, 
Windows).
 User Mail Management Backup & Configuration in MS Outlook
 Configuring and Testing of Any New Hardware and Software.
 Provide Support in Resolving Networking Problem and Troubleshooting 
Of LAN Connectivity issues.
 Routers, Switches Troubleshooting
 DNS,DHCP and VPN Active Directory Troubleshooting issues.
 Configuring TCP/IP Properties and Mapping Network Drive.
 Communicating directly With Users On Phone and email to address
Their issues.
 Creating and Managing shared Folders to The Users.
 Standard Software Installation M.S Office 365 E1/E3 license,
Adobe Reader, Staad Pro, V6 Primavera P6 2022,Sophos,AutoCAD 
Full /LT, Microsoft Team, BIM Software, Creo.6.0,TeamViewer.

Education

BCA bachelor of computer application 

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