Kapil Manocha

Hi,

Working as a Manager as my current designation with Black Box Limited ( earlier known as AGC Networks Limited) from past 12 years. Please find the brief of my profile is as hereunder.

• Collaborated with cross functional team to streamline billing and invoicing processes.
• Managed high value customer accounts, ensuring timely and accurate processing of invoices, payments, and collections.
• Match the invoices issued to the customer with the corresponding payments made. Check for any discrepancies or missing payments.
• Reach out to the customer to discuss discrepancies and seek clarification. Maintain a professional and respectful tone during communication.
• Developed and maintained strong relationships with key clients to facilitate prompt payments and resolve disputes, resulting in a significant increase in on-time payments.
• Produced and analyzed aging reports, identifying accounts needing special attention.

Ericsson India Ltd. as an Accounts Executive. (September 2009 to June 2012

• Prepare and manage HSS (High Sea Sale) and transit sale invoices in compliance with relevant regulations and company policies.
• Processed invoices accurately and in timely manner, handing a high volume of transactions.
• Ensure accuracy and completeness of all invoices, verifying quantities, prices, and terms of sale to meet customer requirements.
• Reviewed billing data for accuracy, resolving discrepancies, and ensuring compliance with company policies and contractual agreements.
• Maintain thorough records of HSS and transit sales transactions for auditing and repotting purpose.
• Assisted in training new team members on billing processes and software tools.

EXL Services India Pvt. Ltd. as a Customer Care Executive.(May 2006- Sept 2009)

• Back office Operations for Largest Utility Provider in UK 
• Maintaining and updating customer records, order details, and other relevant information in databases or software systems.
• Handling customer orders, verifying details, and ensuring accurate and timely processing.
• Investigating and resolving customer complaints, issues, or disputes, often by collaborating with different team within the organization.
• Ensuring the quality and accuracy of data entry, documentation to meet organizational standards and customer satisfaction goals.
• Adhering to company policies, guidelines and relevant regulations while handling customer information and transactions.

AIRTEL (Bharti Televentures Ltd) as a Credit Officer. (Sept 2005- May 2006)

• Managed credit operations while consistently meeting or excessing SLA’s for resolving customer inquiries. 
• Developed and maintained strong relationships with customers, addressing billing inquiries, disputes, and payment arrangement promptly and professionally.
• Ensured compliance with all regulatory and legal requirements related to billing and credit processes. 
• Analyze credit data and to determine the degree of risk involved in extending credit to clients.
• Collaborate with cross functional teams to resolve client queries and enhance efficiency.

M/s. D. B. Engineering Pvt. Ltd. as a Account Assistant. (Sept 2003 – Aug 2005)

• Assisted in data entry and record-keeping using accounting software.
• Processed invoices, purchase orders, and expense reports accurately and in a timely manner.
• Assisted the finance team in managing accounts payable and accounts receivable functions.
• Support the finance team in budget, preparation and forecasting.
• Prepared monthly bank reconciliation, identifying and rectifying any discrepancies.
• Assisted in the preparation of financial statements and reports for the management review.
• Managed and organized financial records and documents for easy retrieval and auditing.

• PGDBA (Finance) from Symbiosis Centre for Distance Learning in 2007
• B.Com (Hons.) from Delhi University in 2000
• Sr. Secondary exam from C.B.S.E Board in the year 1997
• Secondary exam from C.B.S.E Board in the year 1995