Karan Thorat

Hi, I am Karan Sunil Thorat, 27 years old, from Pune, India. 

CSM (Client Success Management) expert with 3.7+ years of experience in the b2b and b2c industries. Available for immediate joining.

Skilled in Strategical, Analytical thinking, Client acquisition, Team coaching, Strategy pitches, Technical proficiency, Leadership, Result oriented, Team influencer, Mentoring, and coaching.

Key highlights:

1. Helped clients in achieving their business objectives.

2. Experienced in working with the clients from US, UK, EMEA, APAC, etc. various region based.

3. Solved custom issues confronted in the process.

4. Boosted organic performance for clients and achieved fast onboarding process.

5. Successfully minimized churn list.

6. Achieved CSAT & NPS ideal score target in previous organization at client survey result.

7. Increased high revenue ratio from existing clients through cross-selling and up-selling.

8. Worked with SaaS platforms for their marketing performance and on the CS plan.

9. Successfully designed and set up CSM process and plan.

I have 3.7+ years of experience in client success role and I am very well known with the actions activities as CSAT, mimizing churn list, plan drafting, NPAS, Cross Selling and Up selling. I have experience handling various region clients such as US, UK, EMEA, APAC, UAE etc.

BBA in Marketing