About Karthi Guna:
• Service Delivery Manager with 16 years of experience in operations management, overseeing service delivery teams, and ensuring customer satisfaction.
• Proven track record of implementing process improvements, optimizing resources, and driving operational excellence
• Proficient at building and maintaining relationships with clients, cross-functional teams, and stakeholders
• Vast experience in Delivery/ Operations Manager, Citrix SME, Project Manager, Network Administrator and Technical Support Engineer.
• Strong leadership skills, with a focus on motivating and developing teams to achieve goals
• Managing 2 portfolios (generating 10Mn revenue) owing their infrastructure environment and providing 24*7 support.
• Seeking a challenging role as a Service Delivery Manager in operations to leverage my skills and experience to drive operational efficiency and exceed customer expectations
• Broad expertise including Citrix Presentation Servers 4.0/4.5/ Xenapp 5.0/6.5, XenDesktop 7.6, 7.8, 7.15, 1912 - Citrix Client Tools, Active Directory, Server Backup, Windows server administration, Audit on Newly built servers.
Experience
HCL Technologies Limited, Chennai
Service Delivery Manager (Infrastructure & Cloud Operations), November 2018 – Present
Wipro Technology Limited, Chennai
Project Manager / Tower Lead, September 2015 – November 2018
Tata Consultancy Services, Chennai
Systems Engineer / Team Lead, October 2011 – September 2015
Sutherland Global Services, Chennai
Senior Technical Support Engineer, January 2010 – December 2010
ALLSEC Technologies Limited, Chennai
Senior Customer Support Executive, June 2006 – December 2009
Education
B. TECH (Information Technology), Kongu Engineering College (Jul 2002- May 2006)
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