Karthi Guna

• Service Delivery Manager with 16 years of experience in operations management, overseeing service delivery teams, and ensuring customer satisfaction.

• Proven track record of implementing process improvements, optimizing resources, and driving operational excellence

• Proficient at building and maintaining relationships with clients, cross-functional teams, and stakeholders

• Vast experience in Delivery/ Operations Manager, Citrix SME, Project Manager, Network Administrator and Technical Support Engineer.

• Strong leadership skills, with a focus on motivating and developing teams to achieve goals

• Managing 2 portfolios (generating 10Mn revenue) owing their infrastructure environment and providing 24*7 support.

• Seeking a challenging role as a Service Delivery Manager in operations to leverage my skills and experience to drive operational efficiency and exceed customer expectations

• Broad expertise including Citrix Presentation Servers 4.0/4.5/ Xenapp 5.0/6.5, XenDesktop 7.6, 7.8, 7.15, 1912 - Citrix Client Tools, Active Directory, Server Backup, Windows server administration, Audit on Newly built servers.

HCL Technologies Limited, Chennai

Service Delivery Manager (Infrastructure & Cloud Operations), November 2018 – Present

Wipro Technology Limited, Chennai

Project Manager / Tower Lead, September 2015 – November 2018

Tata Consultancy Services, Chennai

Systems Engineer / Team Lead, October 2011 – September 2015

Sutherland Global Services, Chennai

Senior Technical Support Engineer, January 2010 – December 2010

ALLSEC Technologies Limited, Chennai

Senior Customer Support Executive, June 2006 – December 2009

B. TECH (Information Technology), Kongu Engineering College (Jul 2002- May 2006)