kartikay pandey

As Engineering graduate with a passion for creating intuitive and visually appealing user experiences, I am seeking a position where I can apply my skills, learn from experienced professionals, and contribute to innovative projects

Engineer

CSS CORP (Movate)                                                                                  31 August 2021- 23May 2023                             Job description:     

• Working for the education technical process of Paloalto.
• Resolve Education technical tickets which used to come from customers and partners of Paloalto in service now.
• We used to validate certificate data of partners and customers in SFDC.
• Worked on Beacon tool where customer training is enrolled.
• Validating certificate data in Learning management system for customer and partners.
• Writing email to employees and customer for any issues related to their training queries.
• Maintaining tracker of tickets and updating their resolution status.
• Attending calls with Paloalto representative.

Bachelor of Technology, Electronics and Communication                

GZS-PTU Campus Bathinda, India                                                               (June-2011-June-2015)