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kartikay pandey

kartikay pandey

Support Engineer

Engineering / Architecture

Delhi, Delhi

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About kartikay pandey:

As Engineering graduate with a passion for creating intuitive and visually appealing user experiences, I am seeking a position where I can apply my skills, learn from experienced professionals, and contribute to innovative projects

Experience

Engineer

CSS CORP (Movate)                                                                                  31 August 2021- 23May 2023                             Job description:     

 

  • Working for the education technical process of Paloalto.
  • Resolve Education technical tickets which used to come from customers and partners of Paloalto in service now.
  • We used to validate certificate data of partners and customers in SFDC.
  • Worked on Beacon tool where customer training is enrolled.
  • Validating certificate data in Learning management system for customer and partners.
  • Writing email to employees and customer for any issues related to their training queries.
  • Maintaining tracker of tickets and updating their resolution status.
  • Attending calls with Paloalto representative.

Education

Bachelor of Technology, Electronics and Communication                

GZS-PTU Campus Bathinda, India                                                               (June-2011-June-2015)

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