Kavitha S

I'm interested in the post of Senior CRM and Administrative Manager.

PROFESSIONAL WORK EXPERIENCES: 

Organization : LASER SKIN CLINIC 

Duration : May 2009 to June 2011 

Designation : Front Office Manager & Office Administration

Organization : SASEL [Sivamathi Animation Softwares & Electronic Ltd] 

Duration : July 2011 to September 2012 

Designation : Front office manager & Showroom Manager 

Organization : ASV CONSTRUCTIONS PVT LTD 

Duration : Front Office Manager & Admin / CRM Executive 

Designation : October 2012 to January 2018

Organization : BRIGADE ENTERPRISES LTD 

Duration : February 2018 to May 2020 

Designation : Guest Relation Executive & Admin Assistant 

Organization : TOWER OF ADYAR - NAHAR GROUP 

Duration : January 2021 to till date 

Designation : Senior - CRM & Admin Manager 

 DUTIES AND RESPONSIBILITIES: 

Follow up with clients & head office for documentation of registration. 

Handle all the post-sales activities collection, compliance, and handover. 

Follow up with clients for payments, receipts, or any requirement of the office. 

Handling complaints of clients and resolving them from a particular department. 

Assisting clients & banks to complete their bank loan formalities. 

Registration of the units and handling bank APF process. 

Addressing & solving legal queries. 

Assisting clients in the calculation of stamp duty and registration fees. 

Registering agreements at the Sub–Registrar Office. 

Drafting & Vetting agreements such as Sale Agreements, Construction Agreements, Lease Agreements, Vendor Service Agreements, Affidavits, Authority Letters, and other contracts & agreements as per the requirement. 

Drafting various letters such as Undertaking letters, Possession Letters, Appointment Letters, Allotment Letters, Termination letters, Intimation Letters, Handover Letters, and various other communications as per the requirement. 

Handle the administration of the sales office in the Nahar group. 

Perform Model Flat & Site visits for the client coming to the office. 

Assist Directors with any task provided. 

Manage day-to-day front office management. 

Handle couriers and postal mail. 

Petty cash management. 

Manage travel/hotel bookings. 

Preparing and managing a daily calendar of the CEO. 

Schedule meetings and make necessary arrangements for the meeting. 

Maintaining the pantry, security, office equipment, and inventory/supplies (printers, ink, stationery, etc). 

Maintaining the general filing system and filing copies of all receipts/invoices from service providers/vendors. 

Maintaining the building insurance and vehicle insurance. 

Maintaining the Property Tax & CMWSSB for timely payment as per due dates for uninterrupted services. 

Respond to client inquiries/calls and direct them to the appropriate department /employee.

 Administration of Facilities i.e. EPABX, Mobile Connection, Electricity, Security, and AMCs.

 Responsible for ensuring proper housekeeping at Office premises. 

Ensuring adequate Stationeries (i.e. Letterheads, Business Cards, ID cards, etc.) of Business Operations. 

Processing Visa for overseas travel of employees.

Follow-up with Vendors related to administration to ensure timely service.

Processing bills for timely payment to vendors as per due dates for uninterrupted services.

Updating attendance, leaves, and keeping a track or record of leave and attendance of decorative division. 

Guest management & guest engagement activities. 

Organize events and activities approved by the head office. 

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the time. 

Handle all daily office admin activities.

Handle billing and accounts

EDUCATION CREDENTIALS : 

Secondary Schooling in the year of April 2004, Major Science - 77 %, Kesari Higher Secondary School, Chennai. 

Higher secondary schooling in the year of March 2006, Bio Mathematics - 60 %, Kesari higher secondary school, Chennai. 

Bachelor of Science – Microbiology in the year 2009 – Second Class, Mohammed Sathak College of Arts & Science.

Post Graduate - Master of Business Administration – HR, in the year 2019, University of Madras (Distance education)