kavya hs

Customer single point of contact right from handling support to escalation and flowing through sales and pre-sales to enhance customer base.

• 9 years of Professional Experience in IT Industry with relevant experience in Application Performance Management.
• Customer business problem discovery and analysis with designing technical solution and strategy.
• Provide technical support in sales calls, solution presentations, and assist the Enterprise Account Executive with managing the deal cycle.
• Hands on experience with Oracle cloud and related technologies.
• Sound knowledge in Implementation, support, maintenance and managing tools like AppDynamics, Dynatrace, New relic, Oracle management cloud.
• Hands on experienced with Grafana dashboard building.
• Experience with log analytics using Splunk.
• Experience in Kubernetes monitoring.
• Strong analytical and problem-solving skills with good interpersonal and communication skills.
• Experience with performance engineering.
• Experience in analysing the application related performance metrics and provide detailed reports.
• Experience in code debug from the monitoring tool and help understand the issue and help provide benchmarks.
• Technical asset building for the team and also create technical videos. 

• Bachelor of Engineering (BE in Telecommunication),Bangalore Institute of Technology, VTU, July 2014.