kavya hs
Technology / Internet
About kavya hs:
Customer single point of contact right from handling support to escalation and flowing through sales and pre-sales to enhance customer base.
Experience
- 9 years of Professional Experience in IT Industry with relevant experience in Application Performance Management.
- Customer business problem discovery and analysis with designing technical solution and strategy.
- Provide technical support in sales calls, solution presentations, and assist the Enterprise Account Executive with managing the deal cycle.
- Hands on experience with Oracle cloud and related technologies.
- Sound knowledge in Implementation, support, maintenance and managing tools like AppDynamics, Dynatrace, New relic, Oracle management cloud.
- Hands on experienced with Grafana dashboard building.
- Experience with log analytics using Splunk.
- Experience in Kubernetes monitoring.
- Strong analytical and problem-solving skills with good interpersonal and communication skills.
- Experience with performance engineering.
- Experience in analysing the application related performance metrics and provide detailed reports.
- Experience in code debug from the monitoring tool and help understand the issue and help provide benchmarks.
- Technical asset building for the team and also create technical videos.
Education
- Bachelor of Engineering (BE in Telecommunication),Bangalore Institute of Technology, VTU, July 2014.
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