
Khushi Jain
Customer Service / Support
About Khushi Jain:
A motivated team leader committed to delivering quality work, with excellent communication, analytical, problem-solving, multitasking & interpersonal skills. Over 6 years of experience in business management, demonstrating a proven track record of delivering results across diverse operational functions.
Proficient in personnel management, budgeting, project coordination, and stakeholder relations. Recognized for strong organizational skills & attention to detail in fast-paced environments. Eager to leverage expertise in business administration to fuel organizational growth & success.
Experience
A dynamic and results-driven professional with extensive experience in client management, business operations, and educational leadership, I am proficient in developing and implementing strategies to enhance efficiency and productivity across diverse sectors. My expertise includes managing teams, building strong customer relationships, and driving sales growth, all while utilizing advanced software tools to streamline processes and improve organizational performance. Recognized for strong analytical skills, problem-solving abilities, and effective leadership, I bring a comprehensive skill set to any organization.
My tenure at Dr. Richa’s Unique Clinic in Nagpur, starting in 2023, involved enhancing efficiency through strategic policy development, leading teams for optimal resource utilization, and maintaining strong customer relationships by addressing inquiries and concerns promptly. Similarly, as the Academy Head at Academy Unique International in Nagpur since 2023, I have collaborated with Pradhan Mantri Kaushal Vikas Yojana, recruited and supervised teaching and administrative staff, managed budgeting and financial planning, and developed marketing strategies to raise awareness about our courses. Mentoring over 300 students has been a highlight of my role here.
During my time at Premo Home-Care in Stirling, United Kingdom (2022-23), I implemented strategies to boost efficiency and productivity, supervised teams for smooth operations, and planned workflows to achieve organizational goals while maintaining strong customer relationships. My earlier role as a Part-Time Sales Executive at Unique International in Nagpur (2017-2021) involved developing and implementing sales strategies to meet revenue targets, leading sales teams, identifying new business opportunities, executing marketing strategies, and conducting market research to understand customer needs and preferences.
My software proficiency includes Microsoft Dynamics 365, Google Workspace, Dropbox Business, and HubSpot. These tools, combined with my skills in client management, relationship management, business and sales management, team leadership, and organization management, make me well-equipped to contribute effectively to any organization.
Education
I hold an MSc in International Business from the University of Stirling, Scotland, which I completed in May 2023. This advanced degree equipped me with a comprehensive understanding of global business dynamics, international trade regulations, and cross-cultural management practices. My studies emphasized strategic thinking and analytical skills, preparing me to navigate and manage complex international business environments effectively.
In March 2023, I earned a Ph.D. in Organisational Leadership from the World Peace Institute of the United Nations in Delhi. This prestigious program focused on advanced leadership theories, organizational behavior, and change management. My research delved into leadership strategies that promote sustainable development and peace within organizations. The program honed my abilities to lead diverse teams, implement transformative organizational changes, and foster a culture of innovation and inclusivity.
Additionally, I obtained a Master of Business Administration (MBA) from Narsee Monjee Institute of Management Studies (NMIMS) in Mumbai in December 2022. The MBA program provided a solid foundation in core business disciplines, including finance, marketing, operations, and human resources. It also enhanced my strategic decision-making and problem-solving skills. NMIMS is renowned for its rigorous curriculum and industry-aligned training, which has significantly contributed to my managerial competence and business acumen.
Together, these academic qualifications have equipped me with a robust blend of theoretical knowledge and practical skills, making me well-prepared to tackle complex business challenges and lead organizations towards sustainable growth and success.
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