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Kiran Kumar Chinabala

Kiran Kumar Chinabala

Service Delivery Manager

Technology / Internet

Hyderabad, Hyderabad

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About Kiran Kumar Chinabala:

15 years of experience working on many IT areas, from development to technical support to project and contract management. In my career I have supported banking,retail and industrial customers from Brazil, US and Europe.In my current position i am accountable for all IT process and project life cycle of a large IT outsourcing contract. 
I work and manage cross border mult cultural teams. I am responsible to keep high gross profit margins on projects while driving the teams to achieve the expected level of service quality, improving and implementing processes to increase overall productivity and ensuring delivery is a success. I am focused on customer satisfaction and will not stop until a problem is fully solved and all questions answered. I am always seeking for new challenges that can boost both my career and knowledge.

Experience

TATA CONSULTANCY SERVICES | May 2023 - Present
Associate Consultant / Service Delivery Manager

 

IBM /KYNDRYL | Sep 2017 - Apr 2023
Delivery Program Manager – Client Service

 

VERIZON DATA SERVICES | Sep 2010 - Aug 2017
Team Lead – Service Desk

DELL INTERNAL |  Feb 2008 - Aug 2010

Technical Support Expert 

Education

MARCH 2004
B.C.A (BACHELOR OF COMPUTER APPLICATIONS), OSMANIA UNIVERSITY.


• ITIL V3 CERTIFIED (INTERMEDIATE)


• CERTIFIED SCRUM MASTER (CSM)


• IBM DATA SCIENCE FOUNDATION

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