Kiran Kumar Madanu
Customer Service / Support
Services offered
With 4.3 years of experience in Salesforce Administration and 4.6 years of experience in MIS reporting, Data Deduplication and providing solutions for maximizing customer satisfaction. Familiar with conflict resolution and possess a positive attitude. Good knowledge in all phases of SDLC including requirements gathering and analysis through Testing, Implementation, Deployment, and Maintenance. Experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications. Aspiring for a suitable role in an organization where I can contribute to the growth of the organization and grow myself as well.
Experience
User Administration, Data Security Model, Approval Process, Validation Rule, Lead/Case assignment rule, Duplicate Rule, Web-to-Lead, email-to-Case, Data Sharing settings, Workflow Rule, Process Builder, Maintain and Customize Sales and Service Cloud Applications, Community cloud, Reports and Dashboards, Data Management, Translation Workbench, XL Connector, Financial Force, DocuSign , Conga Templates, Tableau, SOQL, Salesforce CPQ
Education
Masters in Computer Applications
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