Kiruba Anandhi

I wish to enhance my professional skills in a challenging, dynamic environment and contribute to the organization in a meaningful way.

Associate Projects – Cognizant Technology Services Aug 2022 – Present Client: Pets at Home • Operational support for JDA WMS Dispatcher as per defined SLAs • Responsible for recording, resolving, & routing unresolved service events related to warehousing operational issues (incidents, service requests and non-transactional demand) • Queue management and distribution of work within the team • Interact with business stakeholders to understand the pain points and provide constant status updates • Recommend/ initiate change requests for permanent fixes • Lead problem management efforts including RCA, co-ordination with other teams and drive to final resolution • Automated repetitive tasks using Shell scripts improving efficiency of the team System Engineer - TCS Retail & Direct Developer – Tata Consultancy Services Jul 2019 – Aug 2022 Client: Marks and Spencer • Operational support for JDA WMS Dispatcher as per defined SLAs • Responsible for recording, resolving, & routing unresolved service events related to warehousing operational issues (incidents, service requests and non-transactional demand) • Lead knowledge management efforts – Creation of SOP, update knowledge articles, train new joiners • Proficiency in various inventory models, logistics execution and subcontracting activities • Hands on-experience of working with Remedy, Shell scripts, SQL Developer • Co-ordinate across multiple system layer teams such as Oracle, SAP, MuleSoft for triaging the issue • Automated repetitive tasks using Shell scripts • Monitoring and reporting of the incidents and logs based on daily and weekly metrics

Currently pursuing MBA through Great Lakes Flex program.