Kishan Bhandari

Strategic Customer Success leader with a proven track record of enabling enterprise digital transformation through AI-driven SaaS solutions with 7.5 years of experience. Skilled in driving customer value, retention, and account growth across BFSI, EdTech, and Real Estate industries in global markets. Recognised for achieving 95% renewal rates through proactive engagement, outcome-based success planning, and executive stakeholder management. Passionate about scaling success frameworks, reducing churn, and accelerating business impact through data-backed strategies and collaboration.

Sr. Customer Success Manager                                                                              March’25 - Present 

Engati Technologies 

• Developed and maintained an active enterprise pipeline, leveraging consultative selling and ROI-led narratives to secure competitive wins.
• Drove adoption and upsell across channels, Partners, MAUs, and use cases, expanding accounts with $20K–$30K incremental value every quarter.
• Enabled clients on multi-channel conversational deployments (Web, WhatsApp, Voice and App Bots), increasing active user engagement within six months.
• Led live demos and POCs with CXOs and decision-makers, improving solution acceptance.

Account Management                                                                                                 Dec’23- July’24

Entropik Technologies Pvt Ltd., Bengaluru

• Steered global accounts with a $100K ARR book of business and conducted regular account reviews and strategic QBRs to drive research sessions and identify expansion opportunities through resellers and affiliates, contributing to the pipeline growth of $70K.
• Generated an additional $25K in ARR from a leading CPG client in the US through Gen AI
• Copilot Upsell, securing $20K from one of Europe’s top research firms.

Manager- Account Management                                                                               April’22- Sep’23

Yellow.ai (Bitonic Technologies Pvt. Ltd.), Bengaluru

• Overseeing the PAN India region for post-onboarding, adoption, Infosec Compliance for security and expansion of key accounts.
• Engaging with Enterprise clients, including Razorpay, Quess Corp, Alstom Transport and more, with an overall ARR of $600K and expanding $60K QoQ through secure integrations 
• Successfully closed a high-stakes $51K deal with a $35B titan in the Indian e-commerce market for managing sellers through the chatbot, driving significant impact in a competitive

landscape.

Assistant Manager - Business Development                                                           April’18- April’22

InMobi Technologies Pvt. Ltd, Bengaluru

• Onboarded premium publishers like Cookapps, Times Internet, Sony Pictures Network, and ABI Onesoft, generating $1.2M annually by monetising apps and video content.
• Conducted performance optimisation and A/B testing for ad monetisation, achieving a 12% uplift in eCPM and 20% higher fill rates.
• Exceeded quarterly targets by up to 150%, onboarding publishers of all sizes across various domains through the InMobi native SDK, API, and VAST integrations with Header Bidding/Pre-Bid Technology.
• Partnered with marketing and product teams to contribute to go-to-market strategies, product roadmaps, and customer advocacy efforts.

Business Development Associate                                                                           April’17- April’18

Salesforce.com India Pvt. Ltd., Bengaluru   

• Worked with the Enterprise Business Development Representatives and created a total pipeline influence of $800K by identifying Decision makers and Influencers. 
• Became a Salesforce certified Honorary Trailhead Ranger, “A selected group of 4% of the Salesforce Employees across the world” in 2 months after onboarding.
• Received 8 badges in recognition for Team Lifting, Quality of work, and Corporate pitch.

• M.B.A  in Marketing from Christ University, Bangalore in 2017

Bachelor of Engineering in Mechanical from Indore Institute of Science and Technology, Indore in 2015.