Komal Thange

With over 14 years of experience in product training, call quality management, and sales team development, I specialize in leading high performing teams that drive measurable business impact. As the leader of the Training and Quality team, I focus on optimizing learning frameworks, enhancing call quality, and fostering leadership excellence to maximize sales performance.

I have successfully trained 500+ employees across India, designed and implemented high impact training programs, and facilitated leadership workshops for sales managers, equipping them with the skills to coach and lead effectively. My contributions to the AI-based voice call analytics tool resulted in a 20% improvement in call quality metrics, empowering sales teams with data driven insights for enhanced customer interactions.

In my leadership role, I oversee sales performance analytics, designing weekly and monthly dashboards that have contributed to significant growth in team productivity. I also lead Reward & Recognition (R&R) programs, fostering a culture of appreciation and performance excellence. Additionally, I prepare business review presentations for senior management, ensuring alignment with strategic goals and key performance indicators.

A strong advocate of continuous learning and leadership development, I coach teams and managers to embrace a growth mindset, fostering a culture of innovation, excellence, and operational efficiency. My ability to analyze data, identify performance gaps, and implement targeted solutions has consistently translated into higher sales effectiveness and improved customer engagement.

Results-driven Group Manager with 14+ years of experience in training development, quality assurance, and sales analytics. Proven expertise in designing and delivering behavioral training programs, improving team performance by 20-30%, and enhancing call quality metrics by 20% through AI-driven analytics. Adept at leading high-performing teams, fostering collaboration, and aligning training initiatives with business goals. Key accomplishments include:

• Leadership & Team Management: Mentored and led teams of trainers, improving productivity and fostering a growth-oriented environment.
• Behavioral Training Programs: Designed and delivered programs in leadership development, conflict resolution, and emotional intelligence, boosting sales effectiveness by 20%.
• Stakeholder Collaboration: Partnered with senior leadership and cross-functional teams to align training strategies with organizational priorities.
• Training Needs Analysis: Conducted comprehensive skill gap assessments, implementing targeted solutions that improved team efficiency by 25-30%.
• Project Management: Drove large-scale training projects, ensuring timely delivery and alignment with business objectives.

Skilled in Lean Six Sigma, Power BI, AI-driven analytics, and CRM optimization, with a strong focus on maximizing training ROI and driving operational excellence.

Key Achievements:- 

• Improved call quality metrics by 20% through AI-driven analytics and compliance tracking.
• Increased team efficiency by 25-30% by addressing knowledge gaps and enhancing CRM proficiency.
• Boosted sales effectiveness by 20% through leadership workshops and performance coaching.
• Conducted training needs assessments, identifying skill gaps and implementing targeted solutions.
• Managed training budgets effectively, maximizing ROI and resource utilization.

Core Competencies:- 

• Training & Development | Behavioral Training Programs | Leadership & Team Management
• Stakeholder Collaboration | Training Needs Analysis | Project Management
• Lean Six Sigma | AI-Driven Analytics | Power BI | CRM Optimization

Education

Post Graduate Diploma in Pharma Business Management | MET, Bandra | 2009-2010

Bachelor of Science (Chemistry) | Mumbai University | 2006-2009