Krish C Swargam

I’m Krishna Chaitanya, a Senior Business Analyst with over 16 years of experience leading business analysis, digital transformation, and process improvement initiatives across multiple domains — including HRMS, Retail, Healthcare, Real Estate, and Finance.

I specialise in bridging the gap between business needs and technology delivery — gathering and analysing requirements, managing stakeholders, and ensuring solutions deliver measurable value. Over the years, I’ve also played hybrid roles as a Scrum Master, ensuring agile delivery and continuous improvement.

My approach combines strong analytical thinking with a focus on user experience and business outcomes. I’m particularly passionate about using data and digital solutions to simplify processes, improve efficiency, and enhance customer and employee engagement.

Currently, I’m seeking to apply this experience in a collaborative environment like Goldsmiths, where technology directly supports learning, research, and institutional growth.

I am an accomplished Senior Business Analyst with over 16 years of experience driving business transformation and IT-enabled change across diverse sectors including HRMS, Retail, Healthcare, Real Estate, and Finance. My expertise lies in requirements elicitation, stakeholder management, process optimisation, and digital transformation.

Throughout my career, I have collaborated with cross-functional teams to deliver end-to-end business solutions that align technology with organisational strategy and user needs. I have extensive experience in Agile and Waterfall methodologies and have also served as a Scrum Master, ensuring effective sprint planning, backlog prioritisation, and continuous improvement.

I am skilled in analysing complex business problems, identifying opportunities for automation, and using data-driven insights to improve performance and decision-making. My goal is to bridge the gap between business objectives and technology delivery, ensuring measurable outcomes and enhanced user experiences.

I hold a Bachelor’s Degree in Engineering , which provided me with a solid foundation in business principles, analytical thinking, and problem-solving. This educational background has supported my professional growth as a Business Analyst, enabling me to effectively bridge business objectives with technology-driven solutions.